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Fox Valley Volkswagen Crystal Lake
Crystal Lake, IL
620 Reviews
Located in Crystal Lake, IL, Volkswagen of Crystal Lake provides our customers with a stress-free sales experience and a finance department that can find financial solutions to save you money and fit within any budget or credit situation. In fact, our website offers several online tools like a Payment Calculator or our Get Pre-Approved feature that help you plan ahead. We are your one-stop shop for finding your next vehicle.
We offer free car-washes for as long as you own your vehicle, vehicle pick up and delivery and shuttle service. Don't forget about our dog area (we're pet friendly!) and our outdoor fireplace.
Our service department can take care of anything your VW needs - from oil changes and tire rotations to engine and transmission work.
Our customers are our number one priority and motivator - above all else, we strive to deliver a superior experience. We make auto easy for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 620 reviews
November 28, 2020
Another stellar experience with Trevor! An excellent customer experience while making sure we got the VW that fit our needs. Our trips to VW feel like we're seeing family. The entire team is fantastic customer experience while making sure we got the VW that fit our needs. Our trips to VW feel like we're seeing family. The entire team is fantastic and we always feel well taken care of. Thank you! More
by Emily P.
Employees Worked With
Trevor Awe
November 28, 2020
Trevor was very easy to work with. He wasn’t overly pushy or aggressive. He was very accommodating, genuine, and helped make the buying process as smooth as possible. Overall it was a nice car-buying experie or aggressive. He was very accommodating, genuine, and helped make the buying process as smooth as possible. Overall it was a nice car-buying experience! More
by Lukewyoung
Employees Worked With
Trevor Awe
November 28, 2020
A pleasure to deal with. They were attentive and considered all my needs. They provided professional service. Glad I went to them and would again. considered all my needs. They provided professional service. Glad I went to them and would again. More
by kartan
Employees Worked With
Derek Erickson
November 21, 2020
Can’t say enough good things about my experience. Max Woosnam was very thorough and knowledgeable. It is evident he is passionate about cars and that made it such a positive buying experience as well. Th Woosnam was very thorough and knowledgeable. It is evident he is passionate about cars and that made it such a positive buying experience as well. The team is full of excitement and so easy going and was a pleasure to work with. Thanks VW of Crystal Lake!! More
by MorganK
Employees Worked With
Frank Mustari, Trevor Awe, Leah Ruscitti-Smalley, Max Woosnam, Frank Barnes
November 18, 2020
It was the fastest we’ve ever purchased a car; very seamless and les ms stressful. They listened and stayed within our budget 🙂 Overall, it was a good experience. This is the 3rd car we’ve purchased t seamless and les ms stressful. They listened and stayed within our budget 🙂 Overall, it was a good experience. This is the 3rd car we’ve purchased through VW in Crystal Lake. More
by Hannah E.
Employees Worked With
Derek Erickson
November 07, 2020
We weren't in the market to buy a car. The car was like new condition. The salesman was very pleasant and informative. Knew the the car and gave us time to make a decision. new condition. The salesman was very pleasant and informative. Knew the the car and gave us time to make a decision. More
by Phil
Employees Worked With
Frank Mustari
November 02, 2020
When buying a car you want assurance and peace of mind that your best interests are top priority. Frank Mustari's service gave us all of that and then some. Out of all the car buying experience I have had that your best interests are top priority. Frank Mustari's service gave us all of that and then some. Out of all the car buying experience I have had, this was the easiest and most painless process I have ever had. Frank was extremely helpful and knowledgeable to help us make a decision on purchasing a new car from VW of Crystal Lake. Frank and dealer were extremely accommodating and were able to give us the best hands off service we could have asked for. Amazing service Frank and we appreciate all your help!! More
by Casey
Employees Worked With
Frank Mustari, Leah Ruscitti-Smalley
November 01, 2020
Max was excellent. He was very transparent and helped me find the perfect new vehicle to suit my needs. I couldn’t be happier with my new car! find the perfect new vehicle to suit my needs. I couldn’t be happier with my new car! More
by Juliarohrer
Employees Worked With
Max Woosnam
