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Fox Valley Volkswagen Crystal Lake
Crystal Lake, IL
674 Reviews
Located in Crystal Lake, IL, Volkswagen of Crystal Lake provides our customers with a stress-free sales experience and a finance department that can find financial solutions to save you money and fit within any budget or credit situation. In fact, our website offers several online tools like a Payment Calculator or our Get Pre-Approved feature that help you plan ahead. We are your one-stop shop for finding your next vehicle.
We offer free car-washes for as long as you own your vehicle, vehicle pick up and delivery and shuttle service. Don't forget about our dog area (we're pet friendly!) and our outdoor fireplace.
Our service department can take care of anything your VW needs - from oil changes and tire rotations to engine and transmission work.
Our customers are our number one priority and motivator - above all else, we strive to deliver a superior experience. We make auto easy for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 674 reviews
May 29, 2021
One of the worst car purchase experience even though it was a straight forward no haggle pricing. This dealership is practicing the infamous VIN etching scam. They would not remove the charge even after r was a straight forward no haggle pricing. This dealership is practicing the infamous VIN etching scam. They would not remove the charge even after refusing the coverage. It is not even VIN etching on the window glass as usual. It's some general unique unique under the hood and inside door. They promised to pick me up or compensate for the rideshare from airport for picking up my new car. Neither of them was honored. More
by sunusa1889
Employees Worked With
Trevor Awe
May 29, 2021
Excellent customer service, from the moment I looked for a car in their website until I left the dealership with my new car. What a great team! a car in their website until I left the dealership with my new car. What a great team! More
by rivera_delrio
Employees Worked With
Frank Mustari, Trevor Awe, Leah Ruscitti-Smalley, Alex Silva
May 27, 2021
Roger Tinajero made our car purchase a pleasant one. All the personnel we interacted with were friendly and knowledgeable. And surprisingly, what is normally a long drawn out experience went quickly. We we the personnel we interacted with were friendly and knowledgeable. And surprisingly, what is normally a long drawn out experience went quickly. We were finished in under 3 hours. I am glad I have returned to the Volkswagen family. More
by jpankow
Employees Worked With
Trevor Awe, Derek Erickson, Roger Tinajero
May 20, 2021
Frank Mustari was awesome to work with!! Incredibly responsive, easy to work with does exactly what he says. Appreciated his kind, no pressure approach too. responsive, easy to work with does exactly what he says. Appreciated his kind, no pressure approach too. More
by emilyshatto
Employees Worked With
Frank Mustari
May 15, 2021
I had a very pleasant shopping experience, Frank Mustari was extremely knowledgeable and accommodating, Frank Barnes worked the numbers and in the end Crystal Lake VW had the right '21 Atlas, the right pric was extremely knowledgeable and accommodating, Frank Barnes worked the numbers and in the end Crystal Lake VW had the right '21 Atlas, the right price, the right trade in value. and best of all, was out the door in less than an hour. Highly recommended. More
by MLB Scepter 42
Employees Worked With
Frank Mustari, Frank Barnes, Jim Ballard
May 13, 2021
We loved working with Derek Erickson and Alan Shapiro. Both of these gentlemen are knowledgeable, honest, hard working , I would recommend this dealership to anyone looking to purchase a VW. I have only o Both of these gentlemen are knowledgeable, honest, hard working , I would recommend this dealership to anyone looking to purchase a VW. I have only owned VW’s for 50 years so I know good people when I meet them. More
by Bella
Employees Worked With
Derek Erickson, Alan Shapiro
May 07, 2021
Employees went above and beyond to get us started reviewing all the bells and whistles. Auto was delivered in top condition. Would definitely go back to this dealer in the future reviewing all the bells and whistles. Auto was delivered in top condition. Would definitely go back to this dealer in the future More
by Joemega67
Employees Worked With
Bruce Jones, Trevor Awe, Frank Barnes
May 05, 2021
Max was awesome to work with. He went above and beyond helping us find the trim we were looking for and answered all the questions we had clearly. We reached an agreement quickly and he had the paperwork helping us find the trim we were looking for and answered all the questions we had clearly. We reached an agreement quickly and he had the paperwork ready to go to get us in and out. Trevor also was pleasure to work with. We couldn’t have been happier with the entire process. More
by Sarah
Employees Worked With
Trevor Awe, Max Woosnam
May 04, 2021
Bruce Jones (and his entire staff) were very helpful, friendly and accommodating. I can't recommend them enough. Outstanding service made the whole process easy. friendly and accommodating. I can't recommend them enough. Outstanding service made the whole process easy. More
by GTI-luv
Employees Worked With
Bruce Jones, Trevor Awe, Leah Ruscitti-Smalley
