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Fox Valley Volkswagen Crystal Lake

Crystal Lake, IL

4.8
674 Reviews
Located in Crystal Lake, IL, Volkswagen of Crystal Lake provides our customers with a stress-free sales experience and a finance department that can find financial solutions to save you money and fit within any budget or credit situation. In fact, our website offers several online tools like a Payment Calculator or our Get Pre-Approved feature that help you plan ahead. We are your one-stop shop for finding your next vehicle. We offer free car-washes for as long as you own your vehicle, vehicle pick up and delivery and shuttle service. Don't forget about our dog area (we're pet friendly!) and our outdoor fireplace. Our service department can take care of anything your VW needs - from oil changes and tire rotations to engine and transmission work. Our customers are our number one priority and motivator - above all else, we strive to deliver a superior experience. We make auto easy for you!
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5213 Northwest Hwy

Crystal Lake, IL

60014

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Showing 674 reviews

May 29, 2021

One of the worst car purchase experience even though it was a straight forward no haggle pricing. This dealership is practicing the infamous VIN etching scam. They would not remove the charge even after r More

by sunusa1889
Recommend Dealer
No
Employees Worked With
Trevor Awe
May 29, 2021 -

Fox Valley Volkswagen Crystal Lake responded

Sundaralakshman, our general manager has been made aware of your review - he wants you to know that he is making sure you're reimbursed for your rideshare and that should be going out to you on Monday. We apologize for that oversight.

May 29, 2021 -

sunusa1889 responded

Thank you for the response But I still stand by the (alleged) vin etching cost refund. Some reference articles below. https://www.motorbiscuit.com/vin-etching-scam-decade/ https://www.aarp.org/money/scams-fraud/info-2016/car-buyers-beware-sneaky-costs.html

May 29, 2021

Excellent customer service, from the moment I looked for a car in their website until I left the dealership with my new car. What a great team! More

by rivera_delrio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Mustari, Trevor Awe, Leah Ruscitti-Smalley, Alex Silva
May 27, 2021

Roger Tinajero made our car purchase a pleasant one. All the personnel we interacted with were friendly and knowledgeable. And surprisingly, what is normally a long drawn out experience went quickly. We we More

by jpankow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Awe, Derek Erickson, Roger Tinajero
May 20, 2021

Frank Mustari was awesome to work with!! Incredibly responsive, easy to work with does exactly what he says. Appreciated his kind, no pressure approach too. More

by emilyshatto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Mustari
May 16, 2021

Fantastic experience! In and out in under 2 hours! Told them what I needed for my trade and they got it done. Definitely recommend them. More

by JB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Jones
May 15, 2021

I had a very pleasant shopping experience, Frank Mustari was extremely knowledgeable and accommodating, Frank Barnes worked the numbers and in the end Crystal Lake VW had the right '21 Atlas, the right pric More

by MLB Scepter 42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Mustari, Frank Barnes, Jim Ballard
May 13, 2021

We loved working with Derek Erickson and Alan Shapiro. Both of these gentlemen are knowledgeable, honest, hard working , I would recommend this dealership to anyone looking to purchase a VW. I have only o More

by Bella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Erickson, Alan Shapiro
May 07, 2021

Employees went above and beyond to get us started reviewing all the bells and whistles. Auto was delivered in top condition. Would definitely go back to this dealer in the future More

by Joemega67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Jones, Trevor Awe, Frank Barnes
May 05, 2021

Max was awesome to work with. He went above and beyond helping us find the trim we were looking for and answered all the questions we had clearly. We reached an agreement quickly and he had the paperwork More

by Sarah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Awe, Max Woosnam
May 04, 2021

Bruce Jones (and his entire staff) were very helpful, friendly and accommodating. I can't recommend them enough. Outstanding service made the whole process easy. More

by GTI-luv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Jones, Trevor Awe, Leah Ruscitti-Smalley
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