Fox Valley Volkswagen Crystal Lake
Crystal Lake, IL
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Bruce Jones (and his entire staff) were very helpful, friendly and accommodating. I can't recommend them enough. Outstanding service made the whole process easy. friendly and accommodating. I can't recommend them enough. Outstanding service made the whole process easy. More
Did my homework on-line and had a good idea what to expect once I got to the dealer. They were courteous and business like. I am very happy with the deal for the new car and for the trade-in. I was ver expect once I got to the dealer. They were courteous and business like. I am very happy with the deal for the new car and for the trade-in. I was very impressed with Max our sales rep. He was very good at showing us many of the new features in the car. That did not happen when we bought our Toyota Camry. We had a good experience and would recommend Crystal Lake VW to anyone interested in a new VW. Thank you all! More
Bruce was so kind through the whole process, and helped me with everything that I needed. Definitely ask for him for all your sales needs!! me with everything that I needed. Definitely ask for him for all your sales needs!! More
Bruce Jones was a very pleasant and exceptional salesman to work with. He provided exemplary customer service on showing options available on the different trim levels of the Tiguan line of cars. He was ver to work with. He provided exemplary customer service on showing options available on the different trim levels of the Tiguan line of cars. He was very knowledgeable of demonstrating the features of the car. I am a repeat customer and Bruce kept me apprised of when there were exceptional deals. I am so excited to be the owner of a brand new 2021 Tiguan SEL Premium R-Line vehicle. I will definitely recommend this VW dealership to my friends and family and have them ask for Bruce Jones. More
I came in to the dealership without the intention of buying a new car today, but they showed me a way to lower my interest rate & improve my equity. I got into a brand new Jetta with more options than m buying a new car today, but they showed me a way to lower my interest rate & improve my equity. I got into a brand new Jetta with more options than my current car! I couldn’t be happier with my purchase and the experience. Everyone was genuinely happy to help me. The staff was kind, knowledgeable, accommodating and so helpful! This was not my first time buying from VW of CL and won’t be my last! Thank you everyone so much!! More
I cannot express how pleasant and EASY it was to buy a car from this dealer! We walked in to test drive a used Jetta, and agreed on price within 30 minutes. Bruce (salesman) was outstanding, I really can’ car from this dealer! We walked in to test drive a used Jetta, and agreed on price within 30 minutes. Bruce (salesman) was outstanding, I really can’t recommend him more highly! More
Amazing service!!! This was my husbands and I first experience buying a car. It was a such a smooth process and Adrian our sales associate made us feel so comfortable. He wasn’t pushy and let us go at experience buying a car. It was a such a smooth process and Adrian our sales associate made us feel so comfortable. He wasn’t pushy and let us go at our pace. The finance department did everything they could to get us the price we wanted. I can’t say enough about the service we received we ended up buying an atlas that day and never went to another dealership. It was the only car we test drove. Thank you for making this process so painless and fun!!! More
Trevor and Max were outstanding. I worked with Trevor for 6 months while my ID.4 was on order through VW's reservation system. We chatted monthly. Trevor moved from Sales to Finance and so my test drive in t 6 months while my ID.4 was on order through VW's reservation system. We chatted monthly. Trevor moved from Sales to Finance and so my test drive in the final months and sale ultimately happened with Max. Again, nothing could have been better. Max was as nice, straightforward, and accommodating as Trevor. Perfect. The whole experience was better than any of my other 5 previous new car purchases at other dealers. There was no pressure and the dealership is just plain customer friendly. Lookup and watch VW of Crystal Lake videos on YouTube with the staff and you'll get a clear sense of the dealer's culture. When you call on the phone or visit even the receptionists make you a high priority. Just very pleasant and sincere all around. I will recommend VW of Crystal Lake to my friends and family. Thanks Max. Thanks Trevor. Thanks VW of Crystal Lake! More
This place is just outstanding every time I come in they treat me like family. The sales and service is the best in crystal lake!! treat me like family. The sales and service is the best in crystal lake!! More
Derek was a true joy to work with. Made me feel welcome from the start. He was both very professional and friendly. Great communication throughout the process. He even delivered the vehicle to my home. Wou from the start. He was both very professional and friendly. Great communication throughout the process. He even delivered the vehicle to my home. Would highly recommend! More





