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Fox Valley Volkswagen Crystal Lake

Crystal Lake, IL

Overview
Employees
Reviews
Vehicles
4.8
674 Reviews
Located in Crystal Lake, IL, Volkswagen of Crystal Lake provides our customers with a stress-free sales experience and a finance department that can find financial solutions to save you money and fit within any budget or credit situation. In fact, our website offers several online tools like a Payment Calculator or our Get Pre-Approved feature that help you plan ahead. We are your one-stop shop for finding your next vehicle. We offer free car-washes for as long as you own your vehicle, vehicle pick up and delivery and shuttle service. Don't forget about our dog area (we're pet friendly!) and our outdoor fireplace. Our service department can take care of anything your VW needs - from oil changes and tire rotations to engine and transmission work. Our customers are our number one priority and motivator - above all else, we strive to deliver a superior experience. We make auto easy for you!
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5213 Northwest Hwy

Crystal Lake, IL

60014

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Showing 674 reviews

March 22, 2026

Jack by far was the best car salesman I have ever had the pleasure of doing business with. He was honest, considerate, and knows how to take care of a customer from start to finish. I would highly recommend More

by Stephanielandazzi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 18, 2026

Excellent service. Kyle and John are remarkable in every way. Both go out of their way to help. I can’t complain about any service I have received from them or the c More

by siasia0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, John both from service department
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March 17, 2026

Service was very kind and helpful. Management was top notch the advisors John and Kyle are really intelligent and helped me fix my issues without breaking the bank. Mike in parts was v More

by billy_six
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Krejckant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bakari Nance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Campbell , Joey Laudando
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Mar 17, 2026 -

Fox Valley Volkswagen Crystal Lake responded

Thank you so much for your kind words and for choosing Fox Valley Volkswagen Crystal Lake! We’re thrilled to hear that our service team made such a positive impression. John and Kyle will be especially glad to know their expertise and dedication helped get everything resolved smoothly and affordably, and we’ll be sure to pass along your praise to Mike in Parts as well. Providing knowledgeable, honest, and helpful service is what we strive for every day, so it means a lot to know we earned your trust. We truly appreciate your support and look forward to serving you again in the future! 🚗

March 14, 2026

Very honest and informative salesman! Was impressed with his level of knowledge and Jack Rutherford’s also. Good guys! More

by jmmyhnsn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Vaintrub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2026 -

Fox Valley Volkswagen Crystal Lake responded

Thank you for the kind words and for choosing Fox Valley Volkswagen Crystal Lake! We’re thrilled to hear you had such a positive experience and that our team made a strong impression. Providing honest, informative guidance is exactly what we strive for, and it’s great to know that came through. We’ll be sure to share your feedback with Jack Rutherford as well—he’ll really appreciate it! Thanks again for your support, and we look forward to helping you again in the future! 🚗

March 13, 2026

Mike was very helpful and nice throughout the process. Made sure everything went smooth and there were no headaches. Beyond the sales processes he was also great to chat with in general. More

by James
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Vaintrub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2026 -

Fox Valley Volkswagen Crystal Lake responded

Thank you so much for sharing your experience and for choosing Fox Valley Volkswagen Crystal Lake! We’re glad to hear that Mike made the entire process smooth and stress-free while also being enjoyable to work with. Creating a no-pressure, friendly experience is exactly what we aim for, and it’s great to know Mike delivered on that. We truly appreciate your feedback and your business, enjoy your vehicle, and we look forward to seeing you again down the road! 🚗

March 13, 2026

Great service, got vehicle serviced in a timely manner. Greeted the moment I drove into the garage. More

by seanyhre14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brown
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Mar 17, 2026 -

Fox Valley Volkswagen Crystal Lake responded

Thank you for your great feedback and for choosing Fox Valley Volkswagen Crystal Lake! We’re happy to hear your visit was quick, efficient, and welcoming from the moment you arrived. Providing prompt service and a great first impression is what we strive for every time. We truly appreciate your support and look forward to assisting you again in the future! 🚗

March 12, 2026

Mike was great to work with. Kept me informed on my vehicle. Everyone was very pleasant and helpful in the service department. More

by mallerydeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Mar 17, 2026 -

Fox Valley Volkswagen Crystal Lake responded

Thank you for your kind feedback and for choosing Fox Valley Volkswagen Crystal Lake! We’re so glad to hear that Mike kept you well informed and made your experience a pleasant one. It’s also great to know that the rest of the team left a positive impression too! We truly appreciate your support and look forward to assisting you again in the future! 🚗

March 12, 2026

This is a great service department. I go here whenever my car needs work. They are highly professional, and knowledgeable. More

by EDIENEMIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, Kyle
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Mar 17, 2026 -

Fox Valley Volkswagen Crystal Lake responded

Thank you for your continued trust in Fox Valley Volkswagen Crystal Lake! We’re honored to be your go-to service department and truly appreciate your loyalty. It’s great to hear that our team’s professionalism and knowledge keep you coming back, that’s exactly the experience we strive to provide every time. We look forward to taking care of your vehicle for many miles to come! 🚗

March 11, 2026

work performed without authorization. It all got fixed after we discussed the situation with the service advisor. More

by paulroth2014
Recommend Dealer
Yes
Employees Worked With
Michael/John
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Mar 17, 2026 -

Fox Valley Volkswagen Crystal Lake responded

Thank you for bringing this to our attention and for choosing Fox Valley Volkswagen Crystal Lake. We sincerely apologize for the initial lack of communication regarding the work performed. That’s not the experience we aim to provide, and we understand how important it is to have clear authorization before any service is completed. We’re glad to hear that after speaking with your service advisor, the situation was resolved. Your feedback is valuable and helps us improve our processes to ensure better communication moving forward. If there’s anything further we can assist you with, please don’t hesitate to reach out.

March 11, 2026

My Service Advisor Kyle was wonderful and he scheduled me to get my 2023 Volkswagen Tiguan in to take care of the CV Boot that the mechanic discovered that the left side was leaking. Thank you so much!!! More

by Whitesupra98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle in the service department
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Mar 17, 2026 -

Fox Valley Volkswagen Crystal Lake responded

Thank you for your kind feedback and for choosing Fox Valley Volkswagen Crystal Lake! We’re so glad to hear that Kyle took great care of you and helped get your 2023 Volkswagen Tiguan scheduled promptly after identifying the issue. Catching and addressing something like a CV boot leak early is important, and it’s great to know our team was able to assist quickly and effectively. We truly appreciate your trust in our service team and look forward to keeping your Tiguan running at its best! 🚗

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