Fox Valley Volkswagen Crystal Lake

Great experience buying my first car!!!! Kristian Kulis and the entire team was great! I was able to finally find the car I wanted and everyone made the experience awesome. I look forward t Kristian Kulis and the entire team was great! I was able to finally find the car I wanted and everyone made the experience awesome. I look forward to buying my next car here. I will be recommending Volkswagen of Crystal Lake to everyone. More

Just bought my 4th car from VW of Crystal Lake This dealership employs a bunch of personable, reliable, caring, trusting, and friendly people who want to sell you the right car for YOU. I have had This dealership employs a bunch of personable, reliable, caring, trusting, and friendly people who want to sell you the right car for YOU. I have had the BEST experience - twice. Each time, I bought 2 cars. This time I went in for an oil change on my lease that was about 5 months from finished. I had an appointment to ask questions and find out what I needed to do to move forward. I ended up walking out about 4 hours later with the car of my dreams! I never thought it would be affordable, but between Frank and Casey, they worked it out and I left with my 2018 Atlas. A week later, I went back, traded in my daughter's VW Beetle for a "just arrived today" used Honda Civic with low mileage in pristine condition, for my college aged daughter. This time, Dan, the General Manager and Bruce were able to hook me up again. They were not just trying to "sell a woman a car", they were trying to help a mom who needed questions answered and really needed a car for her daughter. As long as I live in the area, I will purchase my family's vehicles from this dealership and will always recommend them. As they told me "You're a part of our family", I truly believe it, as I walked in a couple times following the purchase and I was greeted by name and either a handshake or a hug. I can't say enough good about all of these guys. More

Awesome Dealership From Casey the manager who goes out of his way to get it done!!and manage his employees the best way,And Frank probably the best car salesman ever!the From Casey the manager who goes out of his way to get it done!!and manage his employees the best way,And Frank probably the best car salesman ever!the porters are awesome and are fast and do great job on your vehicles.i will only recommend Casey and frank to my friends and family to purchase or lease from Volkswagen..Great dealership great customer service. Thank you George Hamstra More

Great experience, 5th VW with this dealership! Working with this dealership is easy and worth my time. They seem to care, they make what is typically a painful, very long and frustrating experience Working with this dealership is easy and worth my time. They seem to care, they make what is typically a painful, very long and frustrating experience a much more pleasant one. Marshall and Frank were really great and I recommend this dealership and particularly Marshall and Frank! We were thrilled to be Marshall's first sale and hope we get to continue to work with him moving forward! More

Great long distance service!! Frank was amazing helped me through the process during a long distance sale!! And personally delivered it 3.5 hours away!!! Amazing!! Could not ask Frank was amazing helped me through the process during a long distance sale!! And personally delivered it 3.5 hours away!!! Amazing!! Could not ask for anything more! More

Used car buyer not looking to play games Joe Przybysz was exactly the salesman I needed. There was absolutely no pressure on multiple test drives, answered all questions to the best of his ab Joe Przybysz was exactly the salesman I needed. There was absolutely no pressure on multiple test drives, answered all questions to the best of his abilities, and afforded me all the time I needed to look over each aspect of the used cars I was testing out. Furthermore, Nick Faciano’s lively personality and straightforward/ honest approach put me at ease throughout the car buying experience. Nick’s full breakdown of all numbers involved in the purchase with no tricks, is exactly what I was looking for. The atmosphere of this dealership is friendly, relaxed, and very accommodating, which is exactly why i would not only buy from here again but recommend them to anyone i know. More

Friendly and knowledgeable staff! If you are in search of a VW, go see Trevor Awe at Crystal Lake! He is super friendly, he knows his stuff, and he likes the cars as much as you do! It If you are in search of a VW, go see Trevor Awe at Crystal Lake! He is super friendly, he knows his stuff, and he likes the cars as much as you do! It is a lot of fun to buy from someone who is as excited about your purchase as you are. Bruce in the finance office is also amazing and friendly. He will make sure the paperwork is quick and painless so you can get out on the road and enjoying your new purchase as soon as possible! I had to drive 150 miles for a special edition and thanks to this staff (and the awesome car), I don't regret it a bit!! More

Knowledgeable and friendly We purchased a VW Atlas from the dealership and I can honestly say this was the First good experience at a dealership ever. Trevor provided a professi We purchased a VW Atlas from the dealership and I can honestly say this was the First good experience at a dealership ever. Trevor provided a professional, knowledgeable, and friendly experience in the car purchasing process . He was patient as we tend to take a long time to decide which car we want to make sure we get the best value for money . Bruce was the fastest but thorough financial person it was a pleasure to work with him. More

Straightforward Derek was great to work with and making a deal was a very straightforward process. The dealership is clean, modern, large, and in a great location. Derek was great to work with and making a deal was a very straightforward process. The dealership is clean, modern, large, and in a great location. More