Fox Valley Volkswagen Crystal Lake

What brought me in to VW of Crystal Lake was a reccomendation by my friend, Borisz Bascovics. He bought a used Tiguan R Line a year ago and love the experience. He said to see Darren. So I made th reccomendation by my friend, Borisz Bascovics. He bought a used Tiguan R Line a year ago and love the experience. He said to see Darren. So I made the call and set up an appointment to come test drive a Taos, but ended up purchasing a Tiguan S- 4 Motion. Darren was my salesman and Trevor was my finance help. Everyone is so nice and chill. I felt no pressure when purchasing my vehicle. Only bad thing is that the porters were overwhelmed with new car sales and had to wait a little bit for my to be ready. It was after hours on Saturday and I felt bad for them. It was after 7pm and had another car to go. Everyone did a great job. Oh- bonus, the dealership dog!! What. So cool. More

Everyone was super nice, aiming to provide the best customer experience. Jake had the car I was eyeing warmed up and ready to go before I arrived. He was a good listener, friendly, making sure he under customer experience. Jake had the car I was eyeing warmed up and ready to go before I arrived. He was a good listener, friendly, making sure he understood my needs, wants, and constraints. The physical dealership was light and clean - a comfortable, low-pressure environment to go through the car-buying process. Everyone was friendly and looking to help without being too pushy - including the adorable doggo! More

I came to Volkswagen looking to purchase my first car. Everyone that we dealt with were absolutely great! Darrin made sure that I was understanding everything along the way. Trevor made sure I understood Everyone that we dealt with were absolutely great! Darrin made sure that I was understanding everything along the way. Trevor made sure I understood the whole process to buying a car. Both Darrin and Trevor were very helpful and informative when it came to the process of buying a car. They did all that they could to ensure that I could leave with a new car. They truly made the process easy and understandable for me to buy my first car and I left the lot happy in the vehicle I wanted! More

Excellent Customer Service. Sales Rep took his time to explain details and answer questions I raised. Sales Rep took his time to explain details and answer questions I raised. More

Bruce is a knowledgeable and personable man! He made the process of purchasing a new car easy and worked hard ensure we had all of our questions and concerns taken care of. I would highly recom He made the process of purchasing a new car easy and worked hard ensure we had all of our questions and concerns taken care of. I would highly recommend seeing Bruce and his dog Sable over at Crystal Lake VW. You won’t be disappointed! Thanks again, Bruce! More

nick in finance is the best he loves cash deals and also loves to get you the best discounts ask for nick in finance loves to get you the best discounts ask for nick in finance More

Friendly sales person. Clean and warm atmosphere, and friendly dog. Cool old VWs on desplay Clean and warm atmosphere, and friendly dog. Cool old VWs on desplay More

When I and my husband came in to look at the INFINITI we saw online Darrin had the vehicle in front of the dealership ready for us to test drive. He provided us with excellent service and he was honest, kn saw online Darrin had the vehicle in front of the dealership ready for us to test drive. He provided us with excellent service and he was honest, knowledgeable, and a pleasure to work with; he was not one of those pushy salesmen. He respected when we said we wanted to think about it and would get back to him the next day. We decided to purchase the car and when we came to pick it up, the car was cleaned and everything was ready for us to sign and go. I have never experienced so much ease and comfort in purchasing a vehicle as I did with Darrin. I would refer him to anyone I know looking to purchase a car. More

I came in to just look at a Jetta GLI and Darrin was able to work everything out so I would walk out with the car the same day! As soon as I walked in he greeted me and literally made me feel like family. He to work everything out so I would walk out with the car the same day! As soon as I walked in he greeted me and literally made me feel like family. He’s a great guy and will definitely help you get the best bang for your buck. More

My husband and I came in looking to test drive a Tiguan. Darrin was so easy to work with, personable, and didn’t make us feel pressured in any way. When we made the decision to go ahead and buy a car, it wa Darrin was so easy to work with, personable, and didn’t make us feel pressured in any way. When we made the decision to go ahead and buy a car, it was such an easy process. Buying a car can be stressful but it was an easy and exciting experience for us. More