Fox Valley Volkswagen of St. Charles

Lauren Tansey and Alana Escobedo were great and went the extra mile to make sure I was satisfied. Lauren even brought one of the service techs out from the shop to answer my questions. All in all, a great extra mile to make sure I was satisfied. Lauren even brought one of the service techs out from the shop to answer my questions. All in all, a great buying experience. More

I bought my civic from that location 4 years ago from Frank, but didn't ask for him since I had no record of him being my sales person. Originally asked for Lauren from seeing all the great reviews from Frank, but didn't ask for him since I had no record of him being my sales person. Originally asked for Lauren from seeing all the great reviews from here, but it didn't seem like she was selling cars that day I went. I was greeted by Fernando when I walked in and he was the one who took care of me. Did my research before coming in so I knew what I wanted but to my dismay, the certain package on the Jetta I wanted was no where to be found but at least 5 hours away. Still, Fernando said it's not a problem for them to get it to their location. He was very patient along the way since I was very anal about wanting to get a Jetta. Had to be realistic about the situation so he introduced me to the Passat, ended up walking away with one and haven't looked back since! They even had Jesse (I believe that's his name) take time to show my everything on my car which was nice. Despite Fernando taking his time, I believe he gave the credit to Frank in the end. Not sure if it was on purpose or not, but he did explain they always have each others back. I would definitely recommend this dealership to my friends and family, had a truly great experience both times. When I was there 4 years ago, I was killing time by talking to Frank about cars and he ended up giving me 4 tickets to the auto show. Great experience, great people all around. More

I was very pleased with the experience at the Fox Valley VW of West Chicago. From the moment I walked in I was greeted by everyone especially by Lauren. She did a really good job from the first test drive VW of West Chicago. From the moment I walked in I was greeted by everyone especially by Lauren. She did a really good job from the first test drive till the last signature on the paperwork. I was extremely happy with the car and the smooth process that Lauren helped me through. I also appreciate the fact that I was not forced into making a decision; I was able to take my time. Even by taking my time Lauren made me feel comfortable, and had a lot of patience with me. I would recommend this dealer to my friends. This is my first Volkswagen and I am very happy of it. Thanks Lauren! More

I originally went in to refinance the loan on my current lease and ended up leaving with a new 2012 Jetta. Lauren was both extremly helpful and friendly from the moment I walked in the door. She answered lease and ended up leaving with a new 2012 Jetta. Lauren was both extremly helpful and friendly from the moment I walked in the door. She answered any questions I had along the way and I left confident with my decision to enter into a new lease. Not only am I impressed with the quality of cars VW has to offer I'm enthralled at the level of professionalism of the entire Fox Valley VW staff!! Every where you look there is another smiling face welcoming you to the VW family! Not only will I continue to come to Fox Valley VW of West Chicago, I will recommend them to my friends and family as well. After all it's not just about the car, it's about the entire experience and mine was a GREAT one! Thank you Lauren and the rest of the staff at Fox Valley VW of West Chicago!! Jennifer Merkle More

Very Happy with car and the experience. My Sales person Lauren was great from the beginning. When we we trying to find the TDI Passat i wanted, she went above and beyond the call to find the exact car I wa Lauren was great from the beginning. When we we trying to find the TDI Passat i wanted, she went above and beyond the call to find the exact car I wanted. Her dilligence paid off and the whole experience was grreat and Lauren's hard work made it better. Very pleased. Adam McCarthy St. Charles, IL More

Stopped on my way to a meeting one night with 15 minutes to spare. I'm not new to the car game so I quickly gave them my info and had my car appraised. Didn't even know if I could get a deal done with my to spare. I'm not new to the car game so I quickly gave them my info and had my car appraised. Didn't even know if I could get a deal done with my credit so screwed up from a previous business BK. Low and behold by Saturday at noon I'm driving my new Passat TDI and loving the fuel savings! I got a great interest rate despite my situation, low down payment, in and out in 1 hour! Lauren was a great sales woman and took care of everything, even promptly keeping me in the loop every step of the way (I'm a type A personality and like to get deals done quick). Wouldn't hesitate to go back to Lauren and Fox Valley VW anytime. More

I had a horrible experience with this dealership. The salesman I worked with at this dealership was very rude and I would not recommend this dealership. salesman I worked with at this dealership was very rude and I would not recommend this dealership. More

Very pleased with Lauren and the overall experiense - I was shown all the options and was allowed to take my time and make an informed decision without feeling that I had to sign something on the spot whic was shown all the options and was allowed to take my time and make an informed decision without feeling that I had to sign something on the spot which is something that I've experienced in the past with various dealers! More

Shakeel and Frank were friendly, willing to spend time with me,very easy to work with and helpful to me in making my decision. I highly recommend them. with me,very easy to work with and helpful to me in making my decision. I highly recommend them. More

The sales & finance crew at this store was great to work with. They went out of their way to make sure I got exactly the car & accessories I wanted, and they presented flexible purchase, lease, and we work with. They went out of their way to make sure I got exactly the car & accessories I wanted, and they presented flexible purchase, lease, and wear & tear choices that will build out any future hassles. I'm excited about the product ('12 GTI Autobahn) and look forward to a great driving experience. More