Fox Valley Volkswagen of St. Charles

100% great customer service 100% professional customer care, everyone that my wife and I came in contact with was great. Andrew in sales,John in finance, Chris the sales manager and Gabrielle General mana care, everyone that my wife and I came in contact with was great. Andrew in sales,John in finance, Chris the sales manager and Gabrielle General manager More

Went for my 10,000 mile or 12 mth oil change and inspection in Feb-2024. Days later it appeared that oil was leaking on my driveway. Tried to call on a Saturday since service department is opened un inspection in Feb-2024. Days later it appeared that oil was leaking on my driveway. Tried to call on a Saturday since service department is opened until 4 pm. No one asnswered, no one around, and no callback. Pretty sad when your car is fine then days later fluids ae leaking underneath you car. I have had poor response from this dealership since I started bringing it in. More

This has been a family owned dealership for many years with great people working for them. with great people working for them. More

Brittany Koschnitzki was helpful, professional, and knowledgeable. I would highly recommend talking to her about your next VW! knowledgeable. I would highly recommend talking to her about your next VW! More

Carlos was very knowledgeable and helpful. We weren't sure about the recent market, and he helped us find the vehicle I was looking for! sure about the recent market, and he helped us find the vehicle I was looking for! More

Finally a service center that doesn't try to take advantage Brought my Beetle in for service at 32,000 miles and expected to have a $300 service charge for different maintenance my manual stated I should get. Brought my Beetle in for service at 32,000 miles and expected to have a $300 service charge for different maintenance my manual stated I should get. My bill was under $150 and I was told that my vehicle was in great condition. Glenn was extremely helpful and made me feel comfortable. More

FOX VALLEY DOES NOT STAND BEHIND THEIR "CERTIFIED" VEHICLES Fox Valley DOES NOT STAND BEHIND THEIR "CERTIFIED" VEHICLES! Just had to spend $750 replacing all four brakes (pads and rotors) on a "certified" 2015 Fox Valley DOES NOT STAND BEHIND THEIR "CERTIFIED" VEHICLES! Just had to spend $750 replacing all four brakes (pads and rotors) on a "certified" 2015 VW Golf I purchased THREE MONTHS AGO due to four warped rotors and unevenly worn brake pads. Go to http://www.vw.com/certified-pre-owned/. VW clearly states that "Our 100+ Point Dealer Inspection process includes: Testing brakes for proper function, stopping distance, and vibration." However, when I called Fox Valley within a week of purchasing the car explaining that my brakes were pulsating, the Fox Valley service manager replied that "our certification process only includes measuring brake pad thickness and visually inspecting rotors." They refuse to cover the cost of the brake job even after admitting that they do not follow VW's certified inspection process. Unbelievable.... Even my local dealer that did the brake job said the brakes should have been replaced before the car was ever sold. Long story short, I filed a formal complaint against Fox Valley through VW Customer Care with equally pathetic results and I'm still out the $750. Learn from my experience and DO NOT BUY A CAR FROM FOX VALLEY VW! More

Good Problemsolving I bought a certified vehicle with Antonio Olvera as the salesman. He was very friendly and cared a lot about my opinion. Before and after the purchase I bought a certified vehicle with Antonio Olvera as the salesman. He was very friendly and cared a lot about my opinion. Before and after the purchase was final he was incredibly helpful and was very concerned about ensuring I was satisfied. My vehicle is a Certified Volkswagen Beetle, but I realized after purchase that the window did not seal all the way. I contacted VW customer service, and Fox Valley serviced my vehicle at no cost to me while providing me with a loaner for free. Antonio picked up my car directly from my house so that I didn't have to drop it off at the dealership, which was very convenient. I talked to a manager before the transaction, and he was not friendly, but wasn't mean. It almost seemed as if I were inconveniencing him. Overall, I was okay with how everything turned out, although discovering the problem with my window was stressful. More

Smells fishy to me.. I worked with jake levin, Jim bucolt and shay Omar. These guys are a bunch of liars. Bought an Audi s4 and was told it only had a cat back exhaust and I worked with jake levin, Jim bucolt and shay Omar. These guys are a bunch of liars. Bought an Audi s4 and was told it only had a cat back exhaust and that the check engine light was on due to a low voltage code. Asked him to run the codes again and they said for a second time it was a low voltage code. Complete lies it was an issue that needed $600 to repair. Got the car and it had the ECU tune and down pipes. Not what I expected. This was the start. Didn't receive a title for 6 weeks and when I called or sent emails I was told it is in the mail. Just got off the phone with someone at fox valley to find out it was in the owners briefcase the whole time??? Smells fishy to me. I can only assume that I bought a car with a lien on it and they took my money to payoff the Lien. I would not buy from this dealership. Do your research and find a dealership that knows what they are doing. Buyer beware with these folks. More

Friendly, professional, helpful One of the best car shopping experiences I've had. No pressure, no gimmicks. Fernando made every effort to understand what I needed and offer the most One of the best car shopping experiences I've had. No pressure, no gimmicks. Fernando made every effort to understand what I needed and offer the most appropriate vehicles for me to consider. I was shopping pre-owned and so ultimately had to buy elsewhere this time, but I plan to add another car this summer and Fernando at Fox Valley will be the first person I call. More