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Fox Valley Volkswagen of St. Charles

St Charles, IL

Overview
Employees
Reviews
Vehicles
4.8
247 Reviews
Fox Valley Auto Group is not just about selling and repairing vehicles. We strive to be much more and it is certainly more than two simple words. We want to MOVE our team members to a better place in their lives by working at our company. We pride ourselves on promoting from within and moving our employees through training to their full potential. Our team members are our biggest asset and resource to better serve our customers. When they are MOVED in a positive way, they MOVE our customers in the same direction. We want everyone who is in contact with our team members every day to be MOVED. Moved in many ways, but always for the better; better than before their interaction with us; whether it is financially, spiritually, emotionally and of course, professionally. Simply put, we want to move individuals to a better place in their lives. Imagine the impact we have on others with this as our focus. This is what it truly means to be of service. As one of Illinois’ largest volume Volkswagen dealers we offer a huge selection of both new and pre-owned automobiles. Looking for a Certified VW? Fox Valley Volkswagen of St. Charles ranks in the top 10% in the country for certified VW sales. If that isn’t enough, our customer satisfaction also ranks in the top 10% for VW dealers in the United States. With so much to offer isn’t it time to stop by our store and be “moved”.
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4050 E Main St

St Charles, IL

60174

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Showing 247 reviews

September 13, 2026

This is the best dealership I have ever been too. I would recommend it to anyone in my family More

by jessicachipp49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
FERNANDO RODRIGUEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATHEW PEASE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2026 -

Fox Valley Volkswagen of St. Charles responded

Knowing your purchase of the new Golf GTI exceeded your expectations is rewarding. We’re honored you’d recommend us to your family.

September 12, 2026

The car we purchased had issues - in the two week period that we owned it, it was back in the shop twice with check engine, ECP and 4000 RPM warnings on. I purchased this vehicle for my daughter, so we were More

by JP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
CHRIS CONGLIS
4.0
This rating includes all reviews, with more weight given to recent reviews.
MATHEW PEASE
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2026 -

Fox Valley Volkswagen of St. Charles responded

Hello Jennifer Thank you for taking the time to share your experience and, more importantly, for speaking with me personally via email and by phone. I completely understand how frustrating it must have been to bring your vehicle back to our service department twice within such a short period of time, especially knowing that you purchased the vehicle for your daughter. As a dealership, we never want a customer to feel uncertain or lose confidence in a vehicle they recently purchased. When the first concern occurred, our team at Fox Valley Volkswagen of xx. Charles brought the vehicle into our service department and completed the necessary repair at no cost to you. Unfortunately, a faulty clamp related to the repair triggered the second check engine light and required another visit. I certainly understand the inconvenience this caused, and we again addressed the concern at no cost to you. I also offered a complimentary vehicle detail and oil change as a goodwill gesture. It wasn't meant to minimize what you experienced, but rather to show that we appreciated your patience and wanted to do something additional for the inconvenience. Regarding the extended service contract mentioned in your review, additional coverage was offered as an option at the time of sale and was discussed again after the purchase. My understanding is that the coverage may have been declined based on the additional cost, which we completely respect. Extended coverage is always optional and ultimately the customer's decision. At Fox Valley Volkswagen of xx. Charles, we take a great deal of pride in the new and pre-owned vehicles we sell and the customer experience we provide. Our used vehicles go through an inspection and preparation process before being offered for sale. While unexpected mechanical concerns can still occasionally happen with a pre-owned vehicle, we believe the true measure of a dealership is how it responds when a customer needs help. In this situation, we stood behind the vehicle, completed the repairs at no cost to you, and continued communicating with you throughout the process. I wish we could have completely restored your confidence because earning our customers' trust before, during, and after the sale is extremely important to me and our entire team. We want every customer who purchases or services a vehicle at Fox Valley Volkswagen of xx. Charles to know that we are here for them after they leave our dealership. Whether someone is purchasing a new Volkswagen, a pre-owned vehicle, or simply visiting our Volkswagen service department in xx. Charles, our goal is to build a long-term relationship and provide an experience that makes them comfortable returning to us. Thank you again for your business, your patience, and for speaking with me personally. We truly wish you and your daughter many safe and enjoyable miles with the vehicle, and our door is always open if there is anything we can assist you with in the future. Eddy Jasim General Manager Fox Valley Volkswagen of xx. Charles

September 11, 2026

Nice employees! Although they didn’t give me correct amount of money overpaid after confirming I would receive it. Poor communication with management clearly and wou More

by J2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
FERNANDO RODRIGUEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Manager
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September 08, 2026

Buying a car has never been so pleasant. Trevor was an amazing salesperson, knowledgeable, a good listener and a genuinely nice person. The entire process was perfect and stress free from be More

by gbotha1244
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JOHN RICK BAUTISTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Barr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2026 -

Fox Valley Volkswagen of St. Charles responded

Our team enjoyed guiding you through the purchase of your new Volkswagen Tiguan. Trevor is pleased to know his attentiveness and expertise contributed to a pleasant visit. Knowing the purchase felt effortless from start to finish means a lot to us.

September 07, 2026

Fernando took excellent care of us, he was friendly and knowledgeable. I felt so comfortable and not rushed. Buying a car is a big decision and a week later I am so happy with my new car More

by emilymoser328
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
FERNANDO RODRIGUEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 08, 2026 -

Fox Valley Volkswagen of St. Charles responded

A week into owning your new Volkswagen Atlas, hearing how happy you are is wonderful. Fernando is pleased he could guide you comfortably and without any rush during your purchase. Hearing that you’re so satisfied with your Volkswagen Atlas means a lot to our team.

September 06, 2026

Dave is a true gentleman, He is professional and listens to you. This is my second leased car and could not be happier More

by donald.randolph
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Konopacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
September 05, 2026

Quick, painless and informative process. Fernando was the Best during this process. He was a great help. More

by dfigs
Recommend Dealer
Yes
Employees Worked With
FERNANDO RODRIGUEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 05, 2026 -

Fox Valley Volkswagen of St. Charles responded

We’re glad the purchase of your new Volkswagen Atlas felt quick, painless, and informative. Fernando is pleased he could assist you, and your feedback means a lot to our team.

August 29, 2026

Thar sales person that helped me purchase my vehicle was very nice and helpful with my car. More

by mreddrick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mirta
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Aug 29, 2026 -

Fox Valley Volkswagen of St. Charles responded

Knowing your salesperson’s friendly, helpful approach made your purchase experience positive means a lot to our team. We’re glad we could support you during the purchase of your used Mercedes-Benz M-Class.

August 27, 2026

I heard great things about this place and they were right, I love everything about it. More

by princess
Recommend Dealer
Yes
Employees Worked With
Mirta Guerrero
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Aug 27, 2026 -

Fox Valley Volkswagen of St. Charles responded

We’re glad your new Atlas buying experience lived up to the praise you heard. Thank you for choosing our dealership for your Volkswagen Atlas purchase.

August 25, 2026

Everyone was helpful and great to work with. Would definitely go back.and lease again More

by ronlinm
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JOHN RICK BAUTISTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Barr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 25, 2026 -

Fox Valley Volkswagen of St. Charles responded

We’re glad everyone made your new Tiguan purchase feel smooth and welcoming. Knowing you’d return to lease with us again means a lot to our team.

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