Fox Valley Volkswagen of St. Charles

I brought my car in because of a recall and it was taken care of by the service department very quickly. I really appreciated the fast service. Josh was so thoughtful and helpful in his assistance. Thank yo care of by the service department very quickly. I really appreciated the fast service. Josh was so thoughtful and helpful in his assistance. Thank you. S. Lee More

Great experience, John B. went above and beyond to make sure that we were completely satisfied with everything. John made sure the process was done timely and efficiently. We went above and beyond to make sure that we were completely satisfied with everything. John made sure the process was done timely and efficiently. We are very happy with our new vehicle. I highly recommend using John B. for all purchases with Fox Valley Volkswagen. Thanks again to John and his team! More

It was a very pleasant, non pressure buying experience. Everyone that helped us, was cheerful and knowledgeable.. Everyone that helped us, was cheerful and knowledgeable.. More

The customer service we received was excellent. Fernando was honest and patient. He focused on helping us find the car we wanted while always being respectful of our budget. Fernando was honest and patient. He focused on helping us find the car we wanted while always being respectful of our budget. More

excellent dealership, Fernando and the dealership team were fantastic. Probably one of the best car buying experiences we have ever had. thank you to the entire team!! were fantastic. Probably one of the best car buying experiences we have ever had. thank you to the entire team!! More

This dealership is top notch. From the owner down, everyone provides extreme customer service and support. Everyone I came in contact with made me feel like family From the owner down, everyone provides extreme customer service and support. Everyone I came in contact with made me feel like family More

WAS HAPPY WITH MY INTERACTION WITH YOUR STAFF. ...JUST WISH THE PAPERWORK PROCESS WAS FASTER, MAYBE GET MORE THAN ONE PERSON THAT CAN DO THAT FUNCTION ON A WEEKEND! ...JUST WISH THE PAPERWORK PROCESS WAS FASTER, MAYBE GET MORE THAN ONE PERSON THAT CAN DO THAT FUNCTION ON A WEEKEND! More

Very wonderful experience and professionalism. Process was easy and comfortable very helpful. I recommend it 100%. Thank you Process was easy and comfortable very helpful. I recommend it 100%. Thank you More

Great service from David, Eddie and everyone else, a great buying experience. Honest, straight forward, and they go the extra mile. great buying experience. Honest, straight forward, and they go the extra mile. More

Since my lease was ending, I knew that I was going to lease another Volkswagen, and I cannot say enough good things about my salesman, Trevor. He was communicative by both email and text and was patient, lease another Volkswagen, and I cannot say enough good things about my salesman, Trevor. He was communicative by both email and text and was patient, provided me with a good, fair deal, and not pushy in the slightest as I debated over two models. I HIGHLY recommend working with him... The only negative experience that I had was the long wait time to work with the finance department. While Trevor did as much as he could on his end and the finance rep was kind and apologetic, it was almost two hours from the time I had decided on a car until I was sitting in the finance office; it seemed like there was only one person there that evening that could complete the paperwork. While I was certain of my purchase, it is unfortunate to think that some may consider leaving if they had that same wait time, as every other aspect of this experience was wonderful. This is my third car from Fox Valley VW, and I will be back when my lease ends again. More