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Fox Valley Volkswagen of St. Charles
St Charles, IL
222 Reviews
Fox Valley Auto Group is not just about selling and repairing vehicles. We strive to be much more and it is certainly more than two simple words.
We want to MOVE our team members to a better place in their lives by working at our company. We pride ourselves on promoting from within and moving our employees through training to their full potential. Our team members are our biggest asset and resource to better serve our customers. When they are MOVED in a positive way, they MOVE our customers in the same direction.
We want everyone who is in contact with our team members every day to be MOVED. Moved in many ways, but always for the better; better than before their interaction with us; whether it is financially, spiritually, emotionally and of course, professionally. Simply put, we want to move individuals to a better place in their lives. Imagine the impact we have on others with this as our focus. This is what it truly means to be of service.
As one of Illinois’ largest volume Volkswagen dealers we offer a huge selection of both new and pre-owned automobiles. Looking for a Certified VW? Fox Valley Volkswagen of St. Charles ranks in the top 10% in the country for certified VW sales. If that isn’t enough, our customer satisfaction also ranks in the top 10% for VW dealers in the United States. With so much to offer isn’t it time to stop by our store and be “moved”.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 222 reviews
November 05, 2009
Took my Passat in for its 20K service and some warranty issues as well. I was going out of town on a business trip so they had the car for three days. Upon my return (a Saturday), I went to the cashier to issues as well. I was going out of town on a business trip so they had the car for three days. Upon my return (a Saturday), I went to the cashier to pick up the keys and pay. I realized I had forgotten to give the service writer a discount coupon when I dropped the car off so they had to redo the paperwork. No problem. All of the warranty items had been addressed and repaired, except for one item which they said was operating normally. They also fixed a problem that I didn't ask them to, but really did need to be repaired (under warranty of course). The service invoice was very detailed and described all of the mechanics observations and what was done to repair each problem. I really liked this. This was a much better experience than I have had at some other VW dealers and I will definitely be taking my car to Fox Valley for Service again. More
by veets
Employees Worked With
Mario Lira
August 20, 2009
This dealership scammed me. They let me buy the car with certain financing, then they called me back a month later to "sign new docs" for a new loan. APR went up 5.1%, term went from 72 months to 48 months certain financing, then they called me back a month later to "sign new docs" for a new loan. APR went up 5.1%, term went from 72 months to 48 months, and my payments jumped $150/mo. When I said no way, they held my large downpayment hostage. They played games. Steer clear of Fox Valley Volkswagen! More
by KateSebby
Employees Worked With
Tommy Gonzalez, Ed Howell, Dwayne Campbell
