Fox Valley Volkswagen of St. Charles

We are from Chicago and had done some internet shopping for a VW, and were drawn to the selection that Fox Valley had to offer. So on a Saturday morning we decided to take a ride out there. Before we even for a VW, and were drawn to the selection that Fox Valley had to offer. So on a Saturday morning we decided to take a ride out there. Before we even made it to the sidewalk entrance, someone was wishing us Good Morning and holding the door. Frank immediately introduced himself and was courteous, polite, and respectful and listened to what we were looking for and what we wanted. As soon as we finished discussing the car, he brought us to a coffee area, grabbed some keys and brought around what turned out to be the car we purchased! After meeting with Frank, he turned us over to Ed Howell who walked us through financing payments and all of the paperwork. Ed was able to work his financing magic to get our payments to the exact amount we wanted and still allow us to keep some of the money we originally were going to put down. Finally we had a technician who spent time training us on how to use the satellite radio and setting up the Bluetooth. Everyone was so helpful and the entire process from the time we walked in to pulling off the lot was much faster than expected and we felt we had made all the right decisions and had a fantastic car out of the deal The experience at Fox Valley was excellent, the people working there were outstanding and I would highly recommend if you are thinking of purchasing a car these guys really know how to take care of you. More

This dealership deserves the highest rating. I walked in and immediately I was greeted by the salesman Ted who was very respectful and professional during the whole process. I was also impressed with co-own and immediately I was greeted by the salesman Ted who was very respectful and professional during the whole process. I was also impressed with co-owner who integrated with his staff without appearing as the boss. This dealership is #1 on my list in the future. More

I went in to Fox Valley Volkswagen to look at a used car I had found online. The staff politely greeted us at the door and quickly brought around the vehicle for us to look at. The staff took a very hands I had found online. The staff politely greeted us at the door and quickly brought around the vehicle for us to look at. The staff took a very hands-off approach, but were nearby to answer any questions we might have. After having time to inspect the car and test drive it, we decided to move forward with the purchase. Our salesman, Ted, took the time to go through all aspects of the deal and brought in his manager to fulfill any lingering questions and concerns. The paperwork went smoothly and we were out of there with the vehicle in a reasonable amount of time. I was happy with the experience overall due to two main factors: 1.) The quality of the vehicle (time was taken to detail it, inspect it, put on new tires, etc.) 2.) The staff was helpful, but not pushy. They were there to provide information and answer questions, but also gave us time to discuss things and make the decision on our own. More

Ted did a great job selling me my new VW GTI. The were price competitive to other dealers in the area and worked quickly and efficiently. I'd recommend anyone looking for a new VW to head over and give t price competitive to other dealers in the area and worked quickly and efficiently. I'd recommend anyone looking for a new VW to head over and give them a chance. More

Accommodated me in every way. It was a no-pressure, friendly sale. I arrived to look at a used car right before closing (too late to get financing) and they let me take the car for an extended test dri friendly sale. I arrived to look at a used car right before closing (too late to get financing) and they let me take the car for an extended test drive till the next day. When I took it back I was worried about a little white smoke that occasionally came from the exhaust, and they let me take it to a mechanic to get it checked out. There were a few dings in the sides that they agreed to take out, and when I asked if I could take it to a dent repair place closer to where I live they said sure. I got the dings taken out and they immediately reimbursed me for 100% the cost. I've had the car for almost a month now and it runs great. I'm very happy with my experience here. More

Fair and resonable pricing with low pressure sales approach from start to finish. Easy to deal with and flexible with the test drive process. Free lifetime washes are a plus. Have already recommended approach from start to finish. Easy to deal with and flexible with the test drive process. Free lifetime washes are a plus. Have already recommended a friend and will continue to pass along the good word on Fox Valley VW of West Chicago. Will strongly consider for next purchase. Go Bartlett! More

I purchased a 2012 CC in June and brought it in for the 90 day courtesy check. For reasons outside of mine and the Dealerships control, significant damage was caused to the car. I was emotional to say th 90 day courtesy check. For reasons outside of mine and the Dealerships control, significant damage was caused to the car. I was emotional to say the least, distracted at work and home. This dealership was faced with the ultimate customer service challenge and answered the bell! At a major financial loss for them, the Dealership replaced the car and did the right thing by taking care of their valued customer. I could have lost thousands and been completely stressed with a legal battle (not with the dealer) and a devalued vehicle. No one can question the commitment of a dealership who sacrifices short-term profit for customer satisfaction, truly refreshing considering today's corporate obsession with profits! My Dad is looking to buy a VW within the next year and despite the distance from West Chicago he is committed to purchasing it here. This owner takes care of their customer, end of story! I highly recommend joining me as their customer. More

I was in today because of a rear light that was out on my CC Passat that I purchased about 2 weeks ago. I purchased a certified car and was about to have the 30,000 mile check when the service guy told me i CC Passat that I purchased about 2 weeks ago. I purchased a certified car and was about to have the 30,000 mile check when the service guy told me it was not necessary since the car had the service already. He could have easily made 300.00 off of me today but he only charged me 25.00 for the bulb that was changed. I am an eternal West Chicago Volkswagen customer. And I even drive over an hour for the service. Thanks West Chicago Volkswagen service department. You Rock!!!! More

I had a problem with a severe water leak in my 2009 Jetta Sportwagen's sunroof. The car was recently out of warranty due to mileage, but only two years old. I contacted Larry Cohen at the dealer and he sai Sportwagen's sunroof. The car was recently out of warranty due to mileage, but only two years old. I contacted Larry Cohen at the dealer and he said he would work with VW customer care to see what they could do. I picked up the car today and there was no charge for the repair. Thanks Larry. My next new car purchase will be at Fox Valley VW, because of his follow through. More

Bought a used truck from these guys... was a bit desparate for a vehicle or i would have went elsewhere as they were not very flexible... paperwork took forever and then they just wouldn't give up desparate for a vehicle or i would have went elsewhere as they were not very flexible... paperwork took forever and then they just wouldn't give up trying to sell me a warranty... worst thing was that they owed me some stuff after the sale and never called back... had to make numerous calls with promises to call back in attempt to get answers... which I still haven't received. More