Fox Volkswagen of Rochester Hills

This was the second VW dealership I visited before making my purchase. I had also visited many other manufacturer dealerships. This also was the fourth new car that I have purchased, so I have seen several d my purchase. I had also visited many other manufacturer dealerships. This also was the fourth new car that I have purchased, so I have seen several different dealerships. I originally called in and spoke to Theron, and he answered many of my questions and was very courteous. I later went into the dealership and saw him. He was very understanding of my position and what I was looking for. He was also very honest. There were a couple very specific questions that I asked him and he advised me that he was a bit new to the dealership, rather than lying to me, and he went and confirmed the answers to those questions before answering them for me. Price was a big issue for me and they worked with me very much on it. Based on the pricing that I had received at the other dealership compared to what they were offering me, I could tell that they were truly trying to help me. I purchased the car during a great promo and they were even able to help make that promo match my needs. All in all, I was extremely impressed with Theron's professionalism, honesty, and his ability to be personable and make me feel like I was dealing with a friend rather than a salesperson. And I was also very impressed with the dealership's professionalism and caring to help me find what met my needs best, rather than what they wanted to sell. More

I've had nothing but great experiences with Fox Volkswagen and Alex. I just purchased my second car from Fox, the first from Alex. The negotiation was easy, and the delivery didn't take very long Volkswagen and Alex. I just purchased my second car from Fox, the first from Alex. The negotiation was easy, and the delivery didn't take very long. Rob, the sales manager, is great as well. They know I don't have a lot of time to spend at dealers, and they make sure I'm in and out quickly. The finance manager, Dave, was great. Dave sold me my first car from Fox (which was my fourth VW), and now he is the finance manager. It's great when an organization promotes from within! I recommend Fox to all of my family and fiends looking for a VW, Toyota, Chevy, or used car. I will be back for my next VW! Thanks!! More

Everything about my experience at Fox VW of Rochester was great. Alex Giacona, my salesperson, was helpful, knowledgable, friendly and readily available. The transaction was smooth from the start, and commun great. Alex Giacona, my salesperson, was helpful, knowledgable, friendly and readily available. The transaction was smooth from the start, and communication between the dealer and myself was prompt and to the point. Overall, purchasing my VW from Fox was definitely the right decision. More

I initially went to the Troy, MI dealership as it is closer in proximity to my home but the sales person along with the finance person was very unpleasant to deal with. They were beyond rude and unwill closer in proximity to my home but the sales person along with the finance person was very unpleasant to deal with. They were beyond rude and unwilling to help/explain as to why I was not approved when I informed them upon arrival that I've already been approved by VW credit as I filled out the application online. I did not understand why they were less than courteous to me so I went to Fox in search of answers. Sean from the very beginning listened as I explained the bad experience I had at Somerset dealership in Troy. Between himself & the Finance Manager (I can't remember her name), I walked away with not only with my new Jetta but a great experience! Sean worked very hard in finding exactly what I WANTED in the time frame I needed and the lady Finance Manager was very nice, kind, & truly very good at her job. I would highly recommend these 2 people to anyone considering a VW purchase/lease. More

I have rarely had positive experiences at dealerships, and this one was exceptional. I was merely contemplating leasing a new car and wound up driving away with a brand-new Tiguan. Theron was by far the b and this one was exceptional. I was merely contemplating leasing a new car and wound up driving away with a brand-new Tiguan. Theron was by far the best automotive salesperson I've ever worked with. He was respectful, courteous, and never once pushy. He even took me out to lunch while we waited for my car to be prepped! I would recommend Theron and Fox VW to anyone looking for a new car. I got a fair price on an amazing car that I love driving! Thank you, Theron and Fox VW! More

We went in on a busy, rainy Saturday to test drive the Passat and Theron was a pleasure to work with. He pulled up two cars for us to test drive and we had a lot of laughs in the car. We were impressed by Passat and Theron was a pleasure to work with. He pulled up two cars for us to test drive and we had a lot of laughs in the car. We were impressed by the car's features and soon wanted to talk about purchasing a car. Theron was fair, friendly and happily not pushy. We talked some numbers and decided to think it over for a day and get back in touch the following Monday. We returned on Monday, agreed to a price and Theron, Maureen and I'm sure a few others, stayed past their 9 pm closing time to make sure we had a clean car with a full tank and all of the paperwork was taken care of. We had a wonderful experience and we are loving our new car! Thanks, Fox! More

He was very knowledgable, courtesous and helpful. I would highly recommend him as a salesperson, and will definately ask for him next time. Great Job! highly recommend him as a salesperson, and will definately ask for him next time. Great Job! More

I was looking to lease my first car that would be in my own name, and had my heart set on a car at a different dealership. A friend recommended that I check out Fox because he had leased his car there and own name, and had my heart set on a car at a different dealership. A friend recommended that I check out Fox because he had leased his car there and was really happy with his experience. I went there and met Jeff Kessler, where he genuinely listened to my preferences, rather than trying to sell me something I could not afford. He was extremely helpful and went over the pros and cons of buying and leasing, and the different types of cars that are out there (not just what was offered in his dealership). He said based on what I was looking for, I should check out the VW Jetta. He then introduced me to Alex Giacona. I did not know much about cars, and found him to be extremely informative and easy to get along with. After discovering the VS Passat, I decided that was the car that I wanted. Alex really worked with me to make sure I got a reasonable price (at the time I had just graduated college and was on a strict budget), and really made the leasing process a breeze for me. He also really worked with me to make sure I got everything I wanted in my car. Both Jeff and Alex still check up on me and the car (in a non-overbearing way). I had an amazing experience at this dealership and would HIGHLY recommend to anyone interested in buying or leasing a car. More

Great service, great people!! This dealership knows how to treat their customers, great customer service and great people to deal with!! Made sure I was getting the best deal possible. Strongly Recommend t to treat their customers, great customer service and great people to deal with!! Made sure I was getting the best deal possible. Strongly Recommend them to any of my family or friends. Have already referred a ton of people!! Thanks Alex Giacona! More

I walked into fox around lunch time on a Wednesday. I was approached immediately by a younger salesman named Alex. Extremely professional, very knowledgeable, and very polite. I didn't feel like I was dealin approached immediately by a younger salesman named Alex. Extremely professional, very knowledgeable, and very polite. I didn't feel like I was dealing with the "salesperson" we all know too well. I was introduced to Rob the sales manager about 5 minutes into our discussion, who was also knowledgeable and easy to work with. They both made me feel welcome, and like I could really trust their help. I am not ready to buy yet since I am buying a house shortly, but when I am, I will DEFINITELY be back to visit Alex and Rob. Highly Recommend. I have been to several other dealerships in the past few weeks, and Fox is the only one I'll be returning to. Thanks again guys! More