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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
1,009 Reviews

1,011 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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March 02, 2023

Boucher was really able to work with me and my fiance to get a car after an unexpected total loss. Service was prompt, accurate, friendly, and helpful. 10/10 would recommend! More

by carter.serpe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Rapinchuk, Daniel Hinze
Mar 03, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon!

March 01, 2023

Thank you sooo very much! ! My car power steering went out after I arrived in Racine Wisconsin. I called this Chevrolet dealership and even though they had a power outage the More

by michellecollier.mc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name
Mar 02, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the kind words for our service department! We're thrilled to hear that you found your experience with our crew to be a positive one. We appreciate you taking the time to leave us a great review.

March 01, 2023

Work was scheduled 2 weeks in advance but needed part was never ordered. I was not notified that nothing could be completed, I was without my car all day for no reason. 0% satisfaction. More

by BBARAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Mar 02, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for brining this to our attention. We have been trying to get ahold of you, so when you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010.

March 01, 2023

Great service as usual, not our first time working with the dealership, great job of communicating and quality, timely work. More

by diondrae.jenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Thunhorst
Mar 02, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. We truly appreciate your business, Diondrae.

February 27, 2023

Came in for a check engine light. Morry made the process easy. Car was finished way beyond expected timeframe. More

by Caleb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Morry met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine, Caleb, we look forward to having you as one of our valued customers for many more years to come!

February 27, 2023

Very easy, i had a very positive experience at this dealership - i felt very taken care of. More

by kpiering19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Bussian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Rapinchuk
Feb 28, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 24, 2023

Bouchers website lists the express oil change at 0 dollars when you schedule the service. They would not honor this price. It's a mistake on their part. Boucher should own up to its mistakes and honor More

by dlmjr94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morry Decker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Tessmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for brining this to our attention. When you have the opportunity, please reach out to us at 262-886-1010 so we can discuss this further with you & make things right. We hope to hear from you soon.

February 23, 2023

Morry always takes good care of me and my vehicle. Thanks again John, I'll be back! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Morry and our team, and we look forward to working with you again.

February 21, 2023

Morry expertizes, keeping my vehicle up to date with mainteance service that needs to keep it running. More

by WE4SAINT
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Morry delivered such a great experience!

February 21, 2023

Nick Colon 5 stars. good person to have on your staff. was extremely helpful when it came to servicing out 2020 Trverse. More

by ECIECHANOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Colon
Feb 22, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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