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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
1,025 Reviews

1,026 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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March 24, 2023

Always friendly and ready to accommodate customers. Service is quick and no nonsense. Great job More

by Niceguy87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wichgers
Mar 27, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 22, 2023

Fantastic crew that displays the utmost professionalism. Michael is knowledgeable and prepares me for my repairs as well as the timeframe needed. I will ONLY bring my car here and appreciate the videos sh More

by DeBona,Dean0630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Johnson, Ken Kuhfuss, Michael Wichgers
Mar 22, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine.

March 22, 2023

Prompt service very professional service Kevin D was great kept me up to date and the work was done faster than I expected More

by Tom Dovorany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daugerty
Mar 23, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as a valued customer for many years to come!

March 20, 2023

Mitty was extremely helpful in getting my warranty coverage verified and replacing my transmission. He kept informed of the progress and had my vehicle back to me as soon as possible. More

by nancy.willis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Nancy, Thank you! Morry and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine.

March 18, 2023

Was satisfied with the service I got. My only complaint was that my tire pressure sensors weren't updated. More

by kcradd7618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't see
Mar 19, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and we're sorry to hear that your tire sensors were not updated. Please stop by our dealership so that we may take care of them for you Jim Piscitello, Service Manager 262-886-1010

March 18, 2023

Always prompt. ..kind my car was clean when I picked it up always very helpful More

by Triplecartage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 16, 2023

Disappointed. Call the day before my appointment and they had no record (made 3 weeks previous) of it. Told me they would get me in though. Had to call 3 times to More

by JTSHOREWOOD
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morry Decker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are so sorry to hear you were disappointed with your visit with us. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this further with you.

March 14, 2023

Love the video. What a great concept. It’s a very nice added feature to the good service More

by Rhonda Marsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Kuhfuss
Mar 15, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine, Rhonda. We appreciate your five-star review. We're glad we were able to help, and we hope to see you again.

March 12, 2023

Morry Decker is the BEST service writer in the whole world. He does a great job of informing you on your cars trouble. More

by JBraun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Morry and our team, and we look forward to working with you again.

March 09, 2023

As usual, the truck got serviced right away. Comfortable waiting room. Followed up to make sure I was satisfied. More

by LINDAOLSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine!

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