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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
1,026 Reviews

1,026 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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March 08, 2023

A great place to buy a car. Great service and was in and our if the facility fast. More

by MARCHKR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke and Jacob
Mar 09, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 07, 2023

I was clear in my need to get picked up, and when the time came, the service person was rude and hung up on me, and the shuttle was more than 20 minutes late to get me. I selected you based on convenienc More

by Jennifer.m.hale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morry Decker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Johnson, Ken Kuhfuss, Michael Wichgers
Mar 07, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Jennifer, thank you for bringing this to our attention. When you have the opportunity, please reach out to us at 262-886-1010 so we can discuss this further with you and make things right. We hope to hear from you soon.

March 05, 2023

Very poor service and would never recommend someone bring their vehicle to this service department. More

by Shawn
Recommend Dealer
No
Employees Worked With
Michael Wichgers
Mar 06, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Please reach out to Jim Piscitello, Service Manager at 262-886-1010 at your convenience. Thank you for your time, Shawn, and hopefully, we can get to the bottom of this.

March 03, 2023

Very friendly but was told part was ready and it wasn't. Had to come back twice. More

by Dmeyer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Body shop
Mar 03, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your feedback. Please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this further with you.

March 02, 2023

Great job by Collision team when dealing with substandard insurance company,Progressive. Phil was great in making the repairs happen. More

by Pontiac00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Sucharda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Thunhorst
Mar 02, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 02, 2023

Boucher was really able to work with me and my fiance to get a car after an unexpected total loss. Service was prompt, accurate, friendly, and helpful. 10/10 would recommend! More

by carter.serpe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Rapinchuk, Daniel Hinze
Mar 03, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon!

March 01, 2023

Thank you sooo very much! ! My car power steering went out after I arrived in Racine Wisconsin. I called this Chevrolet dealership and even though they had a power outage the More

by michellecollier.mc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name
Mar 02, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the kind words for our service department! We're thrilled to hear that you found your experience with our crew to be a positive one. We appreciate you taking the time to leave us a great review.

March 01, 2023

Work was scheduled 2 weeks in advance but needed part was never ordered. I was not notified that nothing could be completed, I was without my car all day for no reason. 0% satisfaction. More

by BBARAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Mar 02, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for brining this to our attention. We have been trying to get ahold of you, so when you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010.

March 01, 2023

Great service as usual, not our first time working with the dealership, great job of communicating and quality, timely work. More

by diondrae.jenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Thunhorst
Mar 02, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. We truly appreciate your business, Diondrae.

February 27, 2023

Came in for a check engine light. Morry made the process easy. Car was finished way beyond expected timeframe. More

by Caleb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Morry met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine, Caleb, we look forward to having you as one of our valued customers for many more years to come!

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