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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
1,009 Reviews
Call Service Center (262) 240-6105

1,009 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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February 02, 2023

A good job was done on my pickup truck. Work was completed in a timely manner. Always good customer service working with Morry Decker. More

by Kurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the kind words for Morry and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

February 02, 2023

Always excellent service! Fast and friendly! Morry Decker is the best! I will continue to buy Cadillacs just for the service I receive here. More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Morry met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as a valued customer for many years to come!

February 02, 2023

Nice to have a ride home and back to pickup, service was what it was didn't find why turning off engine had a noise, tech didn't find anything so said was probably the turbo cooling down, and it being cold More

by davidvaletti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jim Piscitello, Service Manager 262-886-1010

Feb 04, 2023 -

davidvaletti responded

Dont like guess work on my truck when tech couldn't find what the noise was when i turned off the truck, he said was probably the turbo cooling down and because its cold out that is why i hear it, just maybe should do more investigating on the subject to see if others have same problem or is this just a guessing thing the techs do when they cant find problems i have on record for this and if causes more problems i will be in touch. Thankyou for writing back

January 31, 2023

Always lets me know condition of my car. I wish Chevy would improve the quality of the key fob. More

by Maydell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Maydell, Thanks for sharing your thoughts about your experience working with Morry here at Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon!

January 29, 2023

Great and timely experience in servicing our chevy truck. Morry Decker was awesome and took good care of us. More

by SZARZYNSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad to hear that Morry was able to help, and we hope to see you again!

January 24, 2023

Professional and kind customer service people. White glove service! They take good care of their customers. More

by dad032347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wichgers
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Jan 25, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine!

January 24, 2023

Very good at what they do. Clean meeting area. Overall everyone was great to work with. More

by justcalldon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
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Jan 25, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 22, 2023

Your ability to do my service in such short notice and in a very efficient time. Thank You! Heather also helped reset Android Auto. EXCELLENT. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
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Jan 23, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you, Rick, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 21, 2023

Staff are very helpful and treat the customers’s needs as if they were their own. More

by chrisjackson4918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
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Jan 23, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business, Chris, and hope to see you again soon!

January 21, 2023

Company was charged $900 dollars to check trailer wiring. Service advisor Heather told me they had to pressure wash rear bumper in order to check wiring. Problem was just a fuse. Also had alignment on truck More

by kschimpf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather
Report | Print
Jan 23, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly at your convenience. Jim Piscitello, Service Manager 262-886-1010

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