Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
1,026 Reviews
Call Service Center (262) 240-6105

1,026 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

Sort by
February 06, 2023

They are helpful, courteous, friendly and a great group of people and they try to get you in to repair your vehicle in a emergency More

by Rucrazy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wichgers
Report | Print
Feb 07, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 06, 2023

Any time I go for an appointment there staff is so very nice to me. More

by HOPKINSPATRICIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Chevrolet Cadillac of Racine to be a positive one. Please don't hesitate to reach out if you need anything else.

February 05, 2023

Service was prompt and courteous. They definitely took care of all my concerns and needs. More

by kelber2481
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Kilpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as one of our valued customers for many more years to come!

February 04, 2023

Morry is the best! He always does everything he can to help me and my family right away! More

by jframi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 03, 2023

Very Professional. They replaced my Battery for no trouble at all. Would Definitely use again.👍 More

by ryanvanderleest2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Johnson, Ken Kuhfuss, Michael Wichgers
Report | Print
Feb 05, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 03, 2023

Friendly service people and work done in timely manner that exceeded expectations . I will return. More

by jayreinke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Jay, please let us know.

February 02, 2023

Mike in the service department was fantastic very knowledgeable and helpful! Five stars from me! More

by Rockyfischer18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Report | Print
Feb 03, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing about your experience with Mike here at Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon!

February 02, 2023

A good job was done on my pickup truck. Work was completed in a timely manner. Always good customer service working with Morry Decker. More

by Kurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the kind words for Morry and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

February 02, 2023

Always excellent service! Fast and friendly! Morry Decker is the best! I will continue to buy Cadillacs just for the service I receive here. More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Morry met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as a valued customer for many years to come!

February 02, 2023

Nice to have a ride home and back to pickup, service was what it was didn't find why turning off engine had a noise, tech didn't find anything so said was probably the turbo cooling down, and it being cold More

by davidvaletti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jim Piscitello, Service Manager 262-886-1010

Feb 04, 2023 -

davidvaletti responded

Dont like guess work on my truck when tech couldn't find what the noise was when i turned off the truck, he said was probably the turbo cooling down and because its cold out that is why i hear it, just maybe should do more investigating on the subject to see if others have same problem or is this just a guessing thing the techs do when they cant find problems i have on record for this and if causes more problems i will be in touch. Thankyou for writing back

1
...
47
48
49
...
103