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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
1,021 Reviews
Call Service Center (262) 240-6105

1,021 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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November 28, 2022

The wait time was ridiculously long! After getting my oil changed no sticker was placed on windshield for next oil change, tire pressure wasn't checked.. Wasn't pleased with service won' More

by ftdaddydre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Piscitello
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing this to our attention. Please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this further with you & go the extra mile to make things right. We hope to hear from you soon.

November 26, 2022

This rating is for this particular visit. Past experiences have been 5 stars or better. For some reason, this oil change, service was subpar. I had an appointment, yet was not acknowledged More

by Konjuraken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure, it was a woman at the second desk as y
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Nov 27, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to give us a call so we can discuss your visit one-on-one. Jim Piscitello, Service Manager 262-886-1010

Nov 29, 2022 -

Konjuraken responded

Hi Jim - I will be coming in for an oil change later this week. Again, I do trust Boucher service and feel the quality is 5 stars. My rating was for this particular visit. Does not diminish my respect. See you later this week. Ken

November 26, 2022

Always good communication with Michael from service, My Escalade gets repaired quickly and efficiently . Always get good service from Boucher . More

by Sylschmidt69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wichgers
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Nov 27, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 24, 2022

Everything about Frank Boucher my family loves the the service and especially your sales people. LUKE Lueneburg is number one and Heather Vesley is awesome. Thank you for a great job thing Boucher. More

by Gloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Vesley , Luke Lueneburg
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Nov 26, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Gloria, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luke met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as one of our valued customers for many more years to come!

November 21, 2022

Really nice people and great customer service…I feel like they’re actually honest! They took great care of my caddy More

by timothybuldak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Johnson, Ken Kuhfuss, Michael Wichgers
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Nov 22, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your very kind review, Timothy. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Frank Boucher Chevrolet Cadillac of Racine.

November 19, 2022

Prompt service response when I arrived, waiting time was less than expected. Comfortable waiting area. More

by dalegraeven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
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Nov 20, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine!

November 19, 2022

Lots of people sitting at their desks when one arrives for service. Not too many interested in coming out to greet the customer - even to say, “I’ll be with you as soon as I can.” More

by GESIMON75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Nov 21, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please give me a call directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and I'd love the opportunity to get more details to see if we can turn this situation around for you. Jim Piscitello, Service Manager 262-886-1010

November 18, 2022

The dealership always does there best to help with whatever your issue or problem is. More

by michellejanczak66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
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Nov 18, 2022 -

michellejanczak66 responded

Thanks for all your help.

November 17, 2022

Pulled into service garage and was greeted right away with a friendly greeting by service manager. Took my vehicle back right on time of my scheduled 1pm appointment and was returned the same way it left More

by 6pksummer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 17, 2022

Easy to communicate with. Friendly service and always works in a timely matter. Also has family employeed More

by DSUCH732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
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Nov 20, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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