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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
1,021 Reviews
Call Service Center (262) 240-6105

1,021 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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November 17, 2022

I had a very short waiting time and the service was very courtious.i am very pleased with everything More

by Judithwichgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
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Nov 20, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Judith, and don't hesitate to let us know if we can be of further assistance.

November 16, 2022

Kindness, quickness and not long to wait before I was on my way to go home More

by GRAMABIRDIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier and information desk
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Nov 17, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 13, 2022

This is an excellent service department. I’m always treated professionally and have never had a problem or concern with work done on my car. More

by Gdamato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Chevrolet Cadillac of Racine to be a positive one. Please don't hesitate to reach out if you need anything else.

November 12, 2022

The service was great! Everyone was friendly and accommodating. I definitely appreciated the complimentary shuttle service as an added bonus. More

by bchoi18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 12, 2022

My 1st time using this dealership and I am very pleased with all they did to be sure my vehicle is winter ready!!! More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Johnson
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Nov 13, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 11, 2022

Great customer service and friendly employees. Just wish repairs had cost a lot less and that there would have been a car available for me to borrow instead of having to rent a car. More

by ejgengoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Sucharda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil T.
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Nov 11, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon!

November 11, 2022

Service was very accommodating with shuttle service to and from and the tire rotation and oil change was completed in a timely fashion. Great job guys and thank you. More

by greeneyesfit1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young lady who is bd service, sorry I can’t remember her name. , Jeff Johnson, Ken Kuhfuss, Michael Wichgers
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Nov 13, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon!

November 11, 2022

I was treated very kindly and well. Informed of all services needed and work was done work was done well and in a timely manner. More

by Soonerad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 10, 2022

They got my car in on short notice for a recall. Everyone was very friendly and helpful and the car was done as scheduled More

by Pmcleod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember her name. She was on the left as they came in through the service door
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Nov 11, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 08, 2022

Had an oil change, looked underneath and could see oil on pan and sub frame from lazy tech who didn’t wipe up mess from draining. Cheap oil filter installed. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Names not given to me
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Nov 08, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hello Matt, Thank you for your feedback. We would like the opportunity to discuss this further with you and make things right. Please reach out to our Service Manager, Jim Piscitello, at 262-886-1010.

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