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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
1,031 Reviews

1,031 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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September 23, 2020

Quick and fast service. Staff was nice, welcoming and helpful. The staff was able to find out the issue with the car in the same day. I would recommend Chevy to friends and family. More

by Davis, Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hans Freisheim
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your recommendation and review!

September 23, 2020

Work has service bulletin to repair. Visit to lynch Chevy did not document issue under warranty. Vehicle was 1000 mile out of drive train warranty and repair was not covered even with bulletin and pre More

by STEVESMITS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hans Freisheim
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Steve - we are sorry for any frustration we have caused you. Please reach out to our Service Manager, Matt Luchini, at 262-886-1010 so we can discuss this situation further with you.

September 23, 2020

Had a 9:00 appointment for oil change and tire rotation told tech filters were fine and I would change them, at 10:00 he's showing me filters which made my appointment even longer at 10:20 he tells me my c More

by SCOTTHEUSDENS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Morry Decker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wichgers
Sep 29, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Scott - we are disappointed to hear that many aspects of your service experience were negative. Please reach out to our Service Manager, Matt Luchini, at 262-886-1010 so we can discuss this further and go the extra mile to make things right.

September 20, 2020

Allways great service in the service and sales dept. Have purchased many vehicles here and would look here first for my next purchase. All around great dealer with great staff! More

by JJWGRADE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are thrilled you have continuous success with both our Sales and Service Departments!

September 18, 2020

Excellent service! The only thing was they forgot to wash my truck. The most annoying thing is a 25 word minimum on this survey! Thanks for the great service Mike W. More

by K.CHRIS94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for the review!

September 17, 2020

Making a appointment and dropping off for service could not have been easier. Was notified as soon as my vehicle was available. Pick up was as easy as the rest of the process. More

by Mike Boehlke
Recommend Dealer
Yes
Employees Worked With
dropped car off after hours
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Mike - we are happy to hear you had an easy and efficient service visit with us!

September 17, 2020

Very satisfied with collision repair. Prompt and courteous service. Dealership kept me informed as the work progressed. Quality of workmanship was excellent. Extremely happy to be a customer of this More

by tjmueller50
Recommend Dealer
Yes
Employees Worked With
Dylan Sucharda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the positive review!

September 17, 2020

I have never had a problem dealing with Boucher, that is why I keep going back. I have bought 3 vehicles from them and plan to continue. More

by THELISA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your continued business!

September 15, 2020

I was greeted by Morie Decker who took care of my Chevy impala and fixed it with great pride called me when it was ready and kept me updated on what was done and it’s running very well now I would recommen More

by floodguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kiaser
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are thrilled to hear that Morrie took good care of you and your vehicle during your visit with us!

September 11, 2020

Excellent service done quickly!! I bought my car here and will continue to use their services. I have always been satisfied with the service here. More

by CATHY600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hans Freisheim, Jeff Johnson, Michael Wichgers
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your continued business and loyalty with both our sales and service, Cathy! We really appreciate it!

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