Frank Boucher Chevrolet Cadillac of Racine - Service Center

I placed a review and have not heard any suggestions for steps to a resolution. My car was in for a time chain. The car runs worse than it did before it went in. Not only that, now I am smelling a burning steps to a resolution. My car was in for a time chain. The car runs worse than it did before it went in. Not only that, now I am smelling a burning from somewhere under the hood, and that was not present. I am very disappointed and frustrated with the issue and the support I received. This will be my last purchase from them. Not to mentioned, it was a gift for my wife.Now she doesn’t even enjoy the car any longer. She can even tell that it’s an unresolved service issue. A very expensive wasted experience! This needs to be resolved! More

I am very satisfied with the service department at Boucher! They explained thoroughly what needed to be fixed on my car and we’re super nice! They also quoted me a good price for my repairs compared t Boucher! They explained thoroughly what needed to be fixed on my car and we’re super nice! They also quoted me a good price for my repairs compared to other mechanics in the area. More

oil change I have always had good luck with any vehicle repairs done . The customer service they provide is second to none. The customer waiting lounge is a com I have always had good luck with any vehicle repairs done . The customer service they provide is second to none. The customer waiting lounge is a comfortable place to wait if you have to. More

Hans was very attentive. Called me twice to let me know the progress of when my equinox would be complete. I did ask for a wash and didn’t receive it. I’m still giving a 5 because the service was still out the progress of when my equinox would be complete. I did ask for a wash and didn’t receive it. I’m still giving a 5 because the service was still outstanding. More

They took care of everything I needed and they did it quickly and reasonably. The waiting room had WiFi so I could work while I waiting which was a nice added bonus. quickly and reasonably. The waiting room had WiFi so I could work while I waiting which was a nice added bonus. More

Reasonable tires Price is pretty compatible with other tires shop. What stands out is the assurance of work and product that I can trust. I believe communication with Price is pretty compatible with other tires shop. What stands out is the assurance of work and product that I can trust. I believe communication with customer is very important. Do let your customers know the wait time or if there is a delay, keep them informed. It was a 3 hours wait for me, without anyone talking to me. More

Very professional attentive to our needs knowledgeable of one’s job pleasant easy to approach ensure customers needs are met and we love the family like atmosphere one’s job pleasant easy to approach ensure customers needs are met and we love the family like atmosphere More

Love dealing with Jonh Kaiser! He's the best. Always treats us well! Apparently there was a recall on the computer board. However we never got notification of it. John took care of us tho. treats us well! Apparently there was a recall on the computer board. However we never got notification of it. John took care of us tho. More

I had an engine power reduced and service Stabilitrack system alarm. Called Boucher, they were able to look at the car the next day. Diagnosed the problem and repaired it the same day. This was covered by system alarm. Called Boucher, they were able to look at the car the next day. Diagnosed the problem and repaired it the same day. This was covered by my extended warranty, they took care of all the paperwork. I had my car back the next day and repairs as well as some other service work that I asked to have done was completed quickly and correctly. Why would I have my car serviced anywhere else. Quality work at competitive prices and friendly people to work with. More

Service Work Had truck in for fuel filter change, oil change and to check steering. Tech explained steering was a combination of electric and hydraulic. The "probl Had truck in for fuel filter change, oil change and to check steering. Tech explained steering was a combination of electric and hydraulic. The "problem" I was experiencing was the electric was doing its job but I didn't realize it. Now that I know, I'm good. More