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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
1,016 Reviews

1,016 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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February 03, 2020

An unexpected mishap Key stem broke off from fob. When inserting key stem into ignition, Anti-theft system locked up the car. Boucher required car be towed in to their ser More

by PJBorMMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, Ken (Service Department)
Feb 04, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to leave feedback on your recent experience with us. Unfortunately, there was no other way to remotely unlock the car with a broken key or pieces of the key still stuck in the ignition without towing it to our dealership to fix the issue. If you would like to discuss this further or have any additional questions, please don't hesitate to contact your Service Manager, Matt Luchini, at 262-886-1010.

February 01, 2020

Warrnty service I guess trust would be the proper word here. When I bring the vehicle in for service Morry or John take time to listen to concerns and explain what n More

by BILL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Morry Decker,John Kaiser
Feb 04, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for sharing your positive experience working with Morry and John at our dealership, Bill! Please let us know if there is anything else we can do for you!

January 31, 2020

Everyone is very friendly and helpful. Morry is always informative and keeps you updated on the issues and what can be done. Also let’s you know of protential problems. More

by lwpeck
Recommend Dealer
Yes
Employees Worked With
Morry Decker
Jan 31, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for this thoughtful review!

January 27, 2020

Excellent service as always except my paperwork stated that the tech checked my wipers but i dont think so because last week my passenger side wiper fell off and i had someone put it back on and i was tol More

by CHOLODAWN1
Recommend Dealer
Yes
Employees Worked With
Service dept
Jan 27, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for sharing your feedback.

January 27, 2020

They were courteous and prompt. Explained their work. And I got coffee and cookies. I will continue to have my Cadillac serviced by the Boucher dealership More

by CWSLOCK
Recommend Dealer
Yes
Employees Worked With
Luke Lueneburg
Jan 27, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

We really appreciate you taking the time to write this review! We look forward to your next visit!

January 25, 2020

3+ years of -SAME- on-going problem! Where to even begin? Worst experience in my life, and this is my 3rd Cadillac (never again!) The level of responsibility and accountability for the More

by WHISPERS007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mathew Lunchini
Feb 13, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Gerald, We are extremely sorry that you have not had the best experience with our service department. We have reviewed the entire history and confirm that there were multiple issues with the vehicle that were either inherent to the vehicle and/or which were very difficult to duplicate or diagnose. We apologize for keeping the vehicle for much longer than you expected, but in many instances, we were simply trying to observe the reported conditions and were having some difficulty doing so under a variety of conditions and at different times. We did our best to accommodate you with the use of a suitable loaner vehicle for the duration of the repairs, and even though you did experience an unacceptable number of service visits, the majority of the repairs/visits/work was performed under warranty. By our records, you have incurred minimal, if any, out of pocket expenses directly related to repairing your vehicle during the more than three (3) years and more than 30,000 miles of ownership since you purchased the vehicle in November 2016. We stand ready, willing and able to continue to service your vehicle to the best or our ability and will strive to do a much better job of communicating with you and especially keeping you informed as to what we are doing and why.

January 23, 2020

The service department is always wonderful. They explained the issue with my vehicle and the fixed it. I would not trust anyone else with my car. More

by DASLICKS
Recommend Dealer
Yes
Employees Worked With
John Kiaser
Jan 24, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

We really appreciate your trust and loyalty! Thank you for taking the time to leave this great review!

January 23, 2020

Going on a trip, very confident car is in A-1 condition Being a widow, I am always very confident my car is properly serviced. It is reassuring to know the service department is on top of my records and tak More

by JACKANDCJ85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Decker
Jan 24, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are so happy we are able to take care of all your vehicle needs here at Boucher!

January 22, 2020

Great service! As always I received great service on this oil/filter change, tire rotation, inspection. I always recommend that people come back here for their serv More

by DSCHNEI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Wickert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wichgers, Morry Decker, Jeffrey Johnson all great employees!
Jan 24, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

It's so gratifying to hear that our employees are continuously providing you with a friendly and productive service experience!

January 21, 2020

Service on my Cadillac all work done well. Oil changed and tire repaired. Tech did a temporary repair on tire but suggested replacement of damaged tire. I replaced all 4 tir More

by Dabenjamin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hans in service department
Jan 21, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for sharing!

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