Frank Boucher Chevrolet Cadillac of Racine - Service Center

An unexpected mishap Key stem broke off from fob. When inserting key stem into ignition, Anti-theft system locked up the car. Boucher required car be towed in to their ser Key stem broke off from fob. When inserting key stem into ignition, Anti-theft system locked up the car. Boucher required car be towed in to their service dept. to fix. They did fix it for $530. It was a mishap that caused confusion and a service that perhaps could have been handled differently. I can't say they didn't fix it okay. It just would have been better if the initial call to service dept. would have been a little more helpful to me in getting it "unlocked" and engine started.. After the car was fixed, I asked what could I have done differently and instructions given were quite simple and could have helped a lot to avoid this whole thing if given at the time I first called Boucher. More

Warrnty service I guess trust would be the proper word here. When I bring the vehicle in for service Morry or John take time to listen to concerns and explain what n I guess trust would be the proper word here. When I bring the vehicle in for service Morry or John take time to listen to concerns and explain what needs to be done. Vehicle, when weather permits returned clean. Very satisfied More

Everyone is very friendly and helpful. Morry is always informative and keeps you updated on the issues and what can be done. Also let’s you know of protential problems. informative and keeps you updated on the issues and what can be done. Also let’s you know of protential problems. More

Excellent service as always except my paperwork stated that the tech checked my wipers but i dont think so because last week my passenger side wiper fell off and i had someone put it back on and i was tol that the tech checked my wipers but i dont think so because last week my passenger side wiper fell off and i had someone put it back on and i was told that the clip is broken and i needed a new one. Now i have to mwl a special trip to get that fixed prior to the next snowstorm but everything else is grwat. More

They were courteous and prompt. Explained their work. And I got coffee and cookies. I will continue to have my Cadillac serviced by the Boucher dealership I got coffee and cookies. I will continue to have my Cadillac serviced by the Boucher dealership More

3+ years of -SAME- on-going problem! Where to even begin? Worst experience in my life, and this is my 3rd Cadillac (never again!) The level of responsibility and accountability for the Where to even begin? Worst experience in my life, and this is my 3rd Cadillac (never again!) The level of responsibility and accountability for the service department is a joke (at best). My car has been there so many time with-in my 'certified' warranty period.. I cant even count? 10? 15? Same issue too! They cant seem to fix it! (or focus and understand?) Is this meet the eligibility of a Lemon law? (hmmm).. The list of things that I have endured if laughable and so long that I probably cant even remember them all! Wheel bearing/hub Alignment(s) New tires (several times) New rims even? New brakes/rotors.. All of this has been (with them sometimes keeping my car for a MONTH! (and doing not one thing to it, their words).. but calling to tell me nobody is allowed to have a loaner car for more than 30 days!.. but not saying one word about the status of my car!!!! I understand.. but my concern is my car and it working properly. "its fine, runs great".. pick it up.. same issue is still present. Rinse and repeat!! I spend weeks/months trying to get another appointment.. all the while letting them know the issues are still present.. ** doesnt matter.. (burn up my warranty by making me wait.. I get it).. From no call backs FOR MONTHS!!.. to laying about appointments! They give me a date.. I show up.. nobody is there.. and nobody knows anything about my 'appointment'? Really? This is the kind of service Cadillac has representing them? I sometime spends weeks months emailing and calling without any responses. Initial calls are 'picked up' at the dealership.. but the 'callbacks' for appointments never happen. This goes for regional people to the managers and leads in the service area. Currently same situation.. last week was supposed to have appointment. (There wasnt one).. Was told 'sorry, guy was sick'.. lets do it on Jan 25th...etc.. Called today before going in.. neither are there.. current service guy has no clue what I'm talking about. (saved me a trip this time at least) To make matters even funnier... this issue I have been having, was brought to their attention the first week I bought the car!!.. week after week.. month after month.. I have been back 'dealing' with them hoping they will eventually fix it. About 1 year into owning the car... I asked for a service history report.. The previous owner had gotten into some sort of accident/hit something.. that popped the tire and need a new rim, IN THE SAME EXACT TIRE I HAVE BEEN COMPLAINING ABOUT FOR 3 YEARS NOW!!!.. The previous owner brought it back several times as well because there was still a 'wobble' and wasnt being fixed...and eventually traded the car in. I was never told about this.. and its funny to find it out after owning the car for a long time to read something that validates all my claims. how was this car even pre-certified to begin with? With a known issue like this? Why hasnt it been properly addressed or fixed within my ownership of the car? Is there a bigger issue that they do not what to admit to? Bent axle? bent frame? Each time I drive with any tech/sales person.. they all admit to feeling and hearing an issue.. and they take the car in to either 'do nothing' and attempt one of the random things to address it..... when I pick the car up, its never fixed. They claim 'they drove it.. and its perfect. but when I pick it up and drive its not fixed. I come back have a tech in the car WITH ME.. they can clearly feel/hear it still.. They take the car in again.. rinse repeat. If I not there.. it sits.. and eventually I call and say whats the status on my car? they say its fine.. come get it. (why havent they called ME to say it was done/fixed ever? Why do I need to call 1-3 weeks after you take my car to see whats going on? At my wits end trying to be patient and nice while dealing with all the lies straight to my face and the lack of competence for people who are supposed to be professionals and work in the customer care industry. My documentation for this is ridiculous. The folder is so fat/big with all the receipts and emails conversations and etc..etc that its become a job of its own. I will be sharing all my documentation with timelines and behavior I have experienced (loosing my keys, calling to change my appointments because of no loaner cars available. and when I show up the new day, I dont have a loaner car and/or dont have an appointment, talking to different people you get different lies, car is still not in acceptable condition, 'ban lists', ) on social media so everyone can read and share their opinions on how they feel this as well. Specific names of all people directly involved will be shared/displayed as well #FrankBoucher And how they have specifically (in writing via email, or recorded via phone conversation) made appointments, admitted to hear issues, admitted to it being due to the previous owner/accident, failing to call people back, and general disregard to up-hold and warranty the car has. More

The service department is always wonderful. They explained the issue with my vehicle and the fixed it. I would not trust anyone else with my car. explained the issue with my vehicle and the fixed it. I would not trust anyone else with my car. More

Going on a trip, very confident car is in A-1 condition Being a widow, I am always very confident my car is properly serviced. It is reassuring to know the service department is on top of my records and tak Being a widow, I am always very confident my car is properly serviced. It is reassuring to know the service department is on top of my records and taking care of my auto maintenance. More

Great service! As always I received great service on this oil/filter change, tire rotation, inspection. I always recommend that people come back here for their serv As always I received great service on this oil/filter change, tire rotation, inspection. I always recommend that people come back here for their service, it is competitively priced and you have people familiar with your vehicle working on it. All the staff is friendly and helpful. More

Service on my Cadillac all work done well. Oil changed and tire repaired. Tech did a temporary repair on tire but suggested replacement of damaged tire. I replaced all 4 tir all work done well. Oil changed and tire repaired. Tech did a temporary repair on tire but suggested replacement of damaged tire. I replaced all 4 tires. More