Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

I would recommend the service center for known repairs needed only but not the auto body center. My car was placed in for repair and took more than 6 weeks for a estimated 2 week repair. When the vehicle needed only but not the auto body center. My car was placed in for repair and took more than 6 weeks for a estimated 2 week repair. When the vehicle was to be picked up the seat was left unrepaired, the cause of the oil being low causing check engine light on was never investigated so ultimately I found problems after it was returned to me. The car had an oil leak that occurred when it was stolen and also had a rattle which sounded like the exhaust that was not repaired or reviewed. When returned to the shop to get it fixed Todd White was to work with the insurance company for repair costs but instead said he would not even attempt after committing that he would in person a few days earlier. They also told me at the dealership that my manifold was causing the rattle and it would be close to a $1000 repair but after getting the oil leak fixed and an oil change magically the noise is non existent leaving me to believe that the repairs at the body center previously when the oil filter was replaced and oil topped off caused the rattle. I ultimately incurred a cost of over $100 that should've been taken care of previously through an insurance claim and also was left without a vehicle on multiple occasions. Also I was ultimately pushed away and let down by the team who guaranteed me support on repairing my vehicle through this process that took about 1 month longer than anticipated while I had no loaner or support and had to call weekly to get updates as everytime I called I was told they were waiting on something and to check back the following week. My car is also now silver when it went to the shop a pewter color. When looking at it closely the hood and roof of the vehicle do not match the parts of the car painted at the body shop. More

Haley Craft in service Haley Craft is the reason why I continue to do business with your company. She conducts herself as if she was the owner of the company. very polite, v Haley Craft is the reason why I continue to do business with your company. She conducts herself as if she was the owner of the company. very polite, very aware, very exact. Im in the building and 5 minutes later I'm on my way to work. Thankyou Haley, and one more thankyou to Nate Blaser for stepping in and helping out with my Rubicon. [ many thanks ] More

recall, lube Very smooth process from beginning to end. I have been here before. Good, helpful staff. I would recommend this dealership in Janesville again. fair p Very smooth process from beginning to end. I have been here before. Good, helpful staff. I would recommend this dealership in Janesville again. fair price as well. More

Outstanding Chrysler Service! Friendly, professional, conscientious service always! Courtesy vehicle drivers are friendly and seem to enjoy driving customers home or to work and t Friendly, professional, conscientious service always! Courtesy vehicle drivers are friendly and seem to enjoy driving customers home or to work and they are just as happy to pick you up when your vehicle is ready. More

Service department is 5 stars all around. They always take great care of my older jetta. Love the service I get from Jerico and Kasey take great care of my older jetta. Love the service I get from Jerico and Kasey More

Just had to take the car in to have a recall taken care of. The recall was taken care of in a short time. Also, it was pointed out to me that my tires and brakes needed attention and will be taken care of soon The recall was taken care of in a short time. Also, it was pointed out to me that my tires and brakes needed attention and will be taken care of soon. More

The automotive service department is exceptional! They were able to order needed parts and receive them the same day so I would not have to make additional appointments! I am very appreciative at how acco were able to order needed parts and receive them the same day so I would not have to make additional appointments! I am very appreciative at how accommodating and professional the service department was! More

I had a recall on my micro switch Fast friendly service, they checked everything over and provided quotes for things that need to be done! It was a great experience, I would go back!!! Fast friendly service, they checked everything over and provided quotes for things that need to be done! It was a great experience, I would go back!!!! More

Excellent Everyone was so friendly and helpful. I've found that I can trust and depend on your service. I did not actually work with any one employee. Everyone was so friendly and helpful. I've found that I can trust and depend on your service. I did not actually work with any one employee. More

Clean and inviting waiting room for service. Staff was very upbeat and accommodating. No pressure on service recommendations. Work was performed in a timely manner. very upbeat and accommodating. No pressure on service recommendations. Work was performed in a timely manner. More