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Frank Boucher Kia Volkswagen of Racine
Racine, WI
1,104 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,104 reviews
September 19, 2023
Was not treated like a preferred customer. Not offered any discount or coupon savings even though you email and mail me a number of them. I had to ask why no discount to get the average custo Not offered any discount or coupon savings even though you email and mail me a number of them. I had to ask why no discount to get the average customer 10%. I am surprised in this age of technology that a customer status is not part of my record. Are the counter people paid on commission? More interested in selling me something than providing customer service. I guess a new building and all the tech tools means less customer care. Dustin couldn’t have cared less if I had bought or leased 4 vehicles from the dealership and had ALL my maintenance needs serviced at the dealership for over 20 years. Anneke at the KIA would never have treated me in this manner. Oh how I wished my express service could have been done there rather than the shiny new building ……. Good old fashioned customer care still matters! More
by DNC0
Verified CustomerEmployees Worked With
Dustin Jacoby
September 19, 2023
I arrived 1hr early for my appointment. (my mistake) They were able to squeeze me in ahead of time. Since I hadn't eaten lunch, I asked for a recommendation for a restaurant. The food was g (my mistake) They were able to squeeze me in ahead of time. Since I hadn't eaten lunch, I asked for a recommendation for a restaurant. The food was great. My car was finished just as I was finishing my lunch. It turned into a great afternoon. More
by Dsawyerek
Employees Worked With
Do not know her name
September 13, 2023
Very good like the service will come back he was very nice sound like a good place to work nice sound like a good place to work More
by James
Employees Worked With
Other Employees :
Chris Miller, Dustin Jacoby, Kody O'Haver
September 12, 2023
Always clean, efficient and quality of work is great. They get the job done the right way the first time. They take a video of the work that is performed. They get the job done the right way the first time. They take a video of the work that is performed. More
by DNC0
Employees Worked With
Chris Miller
September 12, 2023
Very friendly reception and well taken care of. The waiting room was very clean and had a lot of different choices of drinks. Quick service and loved the video of the tech saying what was going on The waiting room was very clean and had a lot of different choices of drinks. Quick service and loved the video of the tech saying what was going on with the motor compartment. Explaining what he checked on his multi point inspection. Will definitely return for service at this dealership. More
by None
Employees Worked With
Dustin Jacoby
