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Frank Boucher Kia Volkswagen of Racine

Racine, WI

Overview
Employees
Reviews
Vehicles
4.6
1,016 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 1,016 reviews

December 05, 2022

Working with Nick was an absolute pleasure. Process was very smooth and I appreciated his attention to details. Took the time to make sure I was comfortable with everything More

by Nbole
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nicholas Schouten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Greeley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Erie
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Dec 06, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks for sharing about your experience with Frank Boucher Kia of Racine. We appreciate your business and hope to see you again soon!

December 02, 2022

I had a great experience and they did a good job. Let me know of possible future repairs. Not pushy More

by ms.julia0715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anissa
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Dec 02, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Frank Boucher Kia of Racine.

December 01, 2022

Mitchell went out of his way to bring me my spare tire. I live a half our away! His communication is great. More

by LOPEZ21508
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mitchell Mink, Kody O'Haver
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Dec 02, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Frank Boucher Kia of Racine are glad to have you as a customer.

November 30, 2022

They did excellent job selling us a brand new car last week Lee McGee did a great job More

by BLAHAMARTA79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kody O'Haver
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Nov 30, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to share your thoughts on working with Lee and our team. We're glad to hear we delivered such a great experience!

November 30, 2022

Been coming here for years! I brought my husband car for tomorrow! I'll keep coming back! More

by KRIDDYKRUDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annica Abbott
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Nov 30, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 29, 2022

Lee McGee did an excellent job of selling us a new Car last week.❤️ Lol More

by andrewblaha30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kody O'Haver
Report | Print
Nov 30, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Andrew, Thank you so much for your kind words for Lee, and for taking the time to leave us this wonderful feedback!

Nov 30, 2022 -

andrewblaha30 responded

Your Welcome

November 26, 2022

Darrell was very professional, knowledgeable, and willing to go that extra mile to help me find the car I wanted. More

by vss1157
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Adkisson
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Nov 27, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks for your feedback on your recent visit to Frank Boucher Kia of Racine. I'm glad to hear that Darrell was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

November 23, 2022

Don’t believe their online trade in quote. It is simply a gimmick to get you in the door. They offered over 4k less than their quote and their only reasoning was “it’s just wrong”. Before I ma More

by Ragethjj23
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Noah
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Nov 28, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please give us a call to discuss this further. Clay Evans, General Manager 262-886-2886

Nov 28, 2022 -

Ragethjj23 responded

There isn’t really anything you can do. If the tool you use for online appraisals is incorrect, you shouldn’t have it as an option. Furthermore, if a customer asks if the appraisal value of a car is accurate (as I did multiple times), be truthful and say it isn’t. Don’t give a generic response, when even though the vehicle is in perfect condition your value is 4k less. I had a feeling it was a scam to get customers in the door, but like I told the salesman via text, I don’t appreciate my time being wasted. I was a loyal Boucher customer (5 vehicles in about 6 or so years) but I won’t be anymore.

November 23, 2022

They provided prompt and courteous service on my Kia Forte! I love being able to schedule a service appointment online, as well. More

by G. M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Johnson - 5 stars!
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Nov 25, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Kia of Racine. Erika and our team appreciate your business and hope to see you again soon!

November 19, 2022

Kim Streubel from Boucher auto group Boucher Chevrolet was great to work with. I appreciate all she did to help me find the perfect car More

by NANA5KIDS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Schouten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Streubel
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Nov 20, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Kia of Racine.

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