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Frank Boucher Kia Volkswagen of Racine
Racine, WI
1,016 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,016 reviews
August 05, 2020
Always friendly and accommodating. Staff is always professional and prompt to greet you and are genuinely concerned about your needs. Vehicle is returned cleaner than brought in and services completed professional and prompt to greet you and are genuinely concerned about your needs. Vehicle is returned cleaner than brought in and services completed before promised. A truly pleasant experience. More
by FISCHMAN5
Verified CustomerEmployees Worked With
Chris Miller, Dan Szupica
August 04, 2020
Paid for new tires and alignment. Car pulls strongly to right immediately after this "alignment". Said my front brakes were ok, but they make a grindy noise when used. right immediately after this "alignment". Said my front brakes were ok, but they make a grindy noise when used. More
by HIFROM4
Employees Worked With
Dan Szupica
August 03, 2020
positive In this time of corona virus it was nice to feel safe and comfortable shopping for our new KIA. Everyone went out of their way to be helpful and answ In this time of corona virus it was nice to feel safe and comfortable shopping for our new KIA. Everyone went out of their way to be helpful and answer our questions. Scott Westbrook was a wonderful salesman who really wanted to help us have a positive buying experience. We will definitely recommend him and Boucher to our friends and family. More
by BSBIESIADA
Employees Worked With
Scott Westbrook
July 30, 2020
Stefan was very personable and easy to work with. He answered every question I had. He made the car buying process smooth and quick. Thanks! answered every question I had. He made the car buying process smooth and quick. Thanks! More
by Zakerie Krause
Employees Worked With
Stefan Caples
July 30, 2020
Easy to work with and no run around. The experience working with Lee McGee the salesman was great. He had the car prep for our visit and new everything we needed to know about the car be The experience working with Lee McGee the salesman was great. He had the car prep for our visit and new everything we needed to know about the car before we got there. He was not high pressure and we felt like he worked to get us a fair deal. Very happy with the whole process. More
by PLIPINSKI19
Employees Worked With
July 29, 2020
I wasn't too happy that I almost had to leave my car for the weekend because of waiting for one part from Kenosha. The loaner car was a nice offer. the weekend because of waiting for one part from Kenosha. The loaner car was a nice offer. More
by MIKEK762
Employees Worked With
Annica Abbott
July 29, 2020
Service was great! They diagnosed and fixed a warranty issue in an hour and a half. and they washed the car too! Very happy with people I came into contact with, as wel They diagnosed and fixed a warranty issue in an hour and a half. and they washed the car too! Very happy with people I came into contact with, as well as a clean comfortable waiting area. More
by me
Employees Worked With
Annica Abbott
July 29, 2020
Engine blown, but resolution exceeded Sadly my 20212 Optima was one of the engines to get taken out by the engine recall. Fortunately the Boucher Kia team had me back and running in 5 days Sadly my 20212 Optima was one of the engines to get taken out by the engine recall. Fortunately the Boucher Kia team had me back and running in 5 days. Provided a very nice loaner for the inconvenience. Throughly pleased with Chris Miller and his team in the service department. More
by KENC4
Employees Worked With
Chris Miller, Annica Abbott, Hannah Wittke
July 29, 2020
Wonderful experience, very patient with me regarding all the components of the purchase. Correcting very politely the mishaps from the T dealership. Without placing blame the components of the purchase. Correcting very politely the mishaps from the T dealership. Without placing blame More
by LOYE.BLADER
Employees Worked With
Bryan Barnes , George Cooper, Kody O'Haver
