Frank Boucher Kia Volkswagen of Racine

Great Service! I have not been disappointed when I go in to have my Kia serviced. As weird as it may sound, I actually enjoy going. This speaks volumes because I use I have not been disappointed when I go in to have my Kia serviced. As weird as it may sound, I actually enjoy going. This speaks volumes because I used to dread going to other dealerships to have my vehicle serviced. The service department (I’ve worked with Annicka- hope I spelled her name right- and Chris) is professional. My most recent visit, the manager, Chris, took care of my vehicle needs and he took his time to explain things I didn’t understand. Boucher ought to be thankful for such faithful employees. Good staff is very difficult to find. More

Good but could have been better VW store FYI - My wife and I bought our Sorento from your dealership based in large part on the treatment we received when we bought our Passat from VW store FYI - My wife and I bought our Sorento from your dealership based in large part on the treatment we received when we bought our Passat from your VW store next door. Jeff, and the service department, have been great to work with. Friendly, helpful and nice customer waiting area! Kia store The good - Overall the dealership is fine. Bri did a very good job presenting the Sorento we ultimately purchased. She was friendly, knowledgeable and most importantly no pressure. Also we did have a tire on our new / used car with a leak and Annika in service was great. The could be better - A paperwork mistake left a bad taste in our mouths. Somehow an error of $2000 happened. My wife asked what the final cost was, so we could bring the correct amount at closing. One of the F&I guys actually wrote the number and the preferred name of the dealership on a piece of paper for us. A day later we received a call that a mistake was made and we were short by $2000. The paperwork was correct but the mistake and call did tarnish our buying experience. Also we felt pressured by the sales pitch to buy the add on products . We know that is a big profit center for your store and we ultimately did buy the extended warranty but really not sure it was needed. More

They are friendly on a personal basis and the do a great job They do a great job keeping me posted when I need work done the price is right and that are always friendly to me I have been a 20 year customer. They do a great job keeping me posted when I need work done the price is right and that are always friendly to me I have been a 20 year customer. More

On Time and Friendly I've been using this dealership exclusively for the last two years since I purchased my 2003 Kia from them. I'have been pleasantly surprised at the fa I've been using this dealership exclusively for the last two years since I purchased my 2003 Kia from them. I'have been pleasantly surprised at the fairness of their prices and the promptness of their service department. If I purchase another Kia it will be from them. More

Worth the drive We just bought our second certified preowned optima from Boucher. Drove 300 miles each way to do so. We made the mistake of shopping other places befo We just bought our second certified preowned optima from Boucher. Drove 300 miles each way to do so. We made the mistake of shopping other places before this second one. We are very happy customers More

Great team! Enjoyable experience. Knowledgeable and friendly team. I recommend working with them for your next VW! They made the process very easy and straightfor Enjoyable experience. Knowledgeable and friendly team. I recommend working with them for your next VW! They made the process very easy and straightforward. I will definitely go back! More

Friendly, helpful service. We have been dealing with KIA over ten years now. Service has always been great. From Michigan to Boucher here in Racine. But, honestly, Nicholas Scho We have been dealing with KIA over ten years now. Service has always been great. From Michigan to Boucher here in Racine. But, honestly, Nicholas Schouten was a great salesman. He was very helpful, patient and friendly. Very happy we got him for our sale. More

Professional, patient, and no pressure sales process. The sales person who assisted me was helpful and was willing to stay after hours if needed. She showed me a number of used autos within my price range The sales person who assisted me was helpful and was willing to stay after hours if needed. She showed me a number of used autos within my price range and explained how each was equipped. She answered all my questions demonstrating her knowledge which was ezceptional. More