Frank Boucher Kia Volkswagen of Racine

Great Staff - transparent I bought my very first new car here! My mom and I researched dealerships and cars in Wisconsin and Illinois and found that Frank Boucher VW, Mazda, K I bought my very first new car here! My mom and I researched dealerships and cars in Wisconsin and Illinois and found that Frank Boucher VW, Mazda, Kia in Racine had the best and most accommodating staff and best selection of cars I was interested in. I wanted a 2018 VW Beetle (there are not many left in my budget). Sarah Turner and George Cooper answered all of my and my family's MANY questions regarding car buying, pricing, and financing. They were very transparent with the price and other fees which made the whole process and they day i bought my car so easy and fun! I had such a great time buying my car and would recommend this staff and location to anyone I meet! More

Terrible Experience My experience at this dealership was terrible. The Jeep I looked at had multiple mechanical and safety issues including: 1. Emergency brake did My experience at this dealership was terrible. The Jeep I looked at had multiple mechanical and safety issues including: 1. Emergency brake did not work unless you pulled it to the max with an extreme amount of muscle. There is no way my daughter would be able to engage it. 2. Pressing the brakes at 60 mph felt like you were in a space shuttle reentering the atmosphere, with extreme shaking in the steering wheel. 3. Oil Leak Ok. So there’s problems. All I asked for was that they be fixed and I would buy the car. After all they say the car is safety certified and two of the three are safety issues. Also, how do you claim you do a mechanical check and inspection and the first thing you see when you look underneath is dripping oil? Salesperson came back from sales manager and said that they would fix two of the three problems, which ones would I like fixed. I said number two and three. Done deal right? No, Salesperson comes back and tells me they’re going to take the car to the service department to see what the problems are in detail After about 20 minutes the sales manager approaches asked me what I need to buy the car. I tell him that I want the problems fixed. He tells me that they are not going to fix any of the problems. The car stops and drives and the oil leak is just seepage. At that point since the sales manager is now reverse negotiating, and wants to sell me a car with safety and mechanical issues that should’ve been identified and fixed before I even drove to the dealership, I left. More

Quick and Kid Friendly My wife and I went to Boucher with the exact car in mind which they had on the lot. Working with John we were able to get the purchase price of the ca My wife and I went to Boucher with the exact car in mind which they had on the lot. Working with John we were able to get the purchase price of the car to what we wanted without too much hassle. We got a fair amount for our trade in given the fact that it had an accident. The two days we went in to negotiate on price and to pick up the car Boucher was very accommodating for our two kids which made the experience great. We were able to get a large amount of the upfront paperwork going remotely so we had to spend the minimal amount of time at the dealer. When we were leaving with the new car it was down pouring rain and they even brought our old car and new car into the garage so we could swap our car seats. More

Wonderful experience - Answered all of my questions I had Everyone at this location helped in finding my car and worked together; But especially Jeff he was wonderful to work with. I highly recommend working Everyone at this location helped in finding my car and worked together; But especially Jeff he was wonderful to work with. I highly recommend working with any of these employees. More

Great customer experience I had a wonderful experience with Frank Boucher Kia. Tim Nyquist, my sales representative, made sure I felt comfortable and happy with my choice. He t I had a wonderful experience with Frank Boucher Kia. Tim Nyquist, my sales representative, made sure I felt comfortable and happy with my choice. He truly listed to what I was looking for and made sure to go over all of my options. He did not pressure me or make me feel incompetent like other dealerships have. I plan on doing business with him and Boucher Kia for the for the rest of my life and car buying needs! More

Wonderful Experience Both Nick and Kerri were wonderful to work with. Nick was very knowledge and honest with it came time to choosing my new VW, and Kerri made the financ Both Nick and Kerri were wonderful to work with. Nick was very knowledge and honest with it came time to choosing my new VW, and Kerri made the financial process a breeze. I came in on a Friday evening, and left with a brand new car a day later. I am very pleased with my experience and would highly recommend Boucher! More

Great Service Excellent customer service. Buying my new car was so easy and not stressful. Wasn’t pressured to buy anything extra. Love my new Golf R! Excellent customer service. Buying my new car was so easy and not stressful. Wasn’t pressured to buy anything extra. Love my new Golf R! More

Felipe Ayala I felt that Felipe did an excellent job on introducing me to the Kia. He was great at following up on things that were important to me. He also follow I felt that Felipe did an excellent job on introducing me to the Kia. He was great at following up on things that were important to me. He also followed thru till the time I took possession of the car.A job well done. Nancy Gorenc More

New vehicle happiness I am very happy with the sales service provided at Boucher VW. I went back three times in one week test driving three different models of VW. Darrel I am very happy with the sales service provided at Boucher VW. I went back three times in one week test driving three different models of VW. Darrell was always helpful and took the time to explain the features in the different vehicles. There was no sales pressure, just effective follow-up on each of the visits. Third visit was the charm and I found a vehicle I am very happily driving today. More

Great experience helpfull sales agents and managers. Everything was so smooth and easy. The sales agent showed us the car, let me test drive it,explained about the suv and gave us options,showed us the Everything was so smooth and easy. The sales agent showed us the car, let me test drive it,explained about the suv and gave us options,showed us the other suv with more options!,,,,,full thank of gas, freshly washed car, coffee and snacks for customers,,,,, More