Frank Boucher Mazda of Racine

My car got serviced today. I had an awesome experience from the time I dropped off the car to the time I picked it up! from the time I dropped off the car to the time I picked it up! More

Mazda CX-9 Purchase Darrell Adkisson was our sales person. He was very attentive and patient, not pushy. Very knowledgeable about Mazda and the model we were interested i Darrell Adkisson was our sales person. He was very attentive and patient, not pushy. Very knowledgeable about Mazda and the model we were interested in. Had a couple follow up items to coordinate, and he was very on top of them even though the big purchase was over. Highly recommend. More

Boucher Mazda literaly CAN'T Change Oil !!! One. One star only. First visit to Boucher Mazda for service with our 2016 Mazda CX3 for oil change and tire rotation at the end of 2017. Seemed like One. One star only. First visit to Boucher Mazda for service with our 2016 Mazda CX3 for oil change and tire rotation at the end of 2017. Seemed like nice folks and probably are. However, without asking, Boucher took it upon themselves to add and charge me for Full Synthetic Oil. With tire rotation and oil change the bill totaled over $80. Shame on you Boucher. Lesson learned, won't be going back. However, after having just left the dealer and only a couple miles away I started smelling burning oil. I thought it was the Caviler in front me but then she turned off and the smell got a lot worse. So I pulled over and lifted my hood to find oil everywhere in my engine compartment. It had already burned onto and stained all the exposed and visible bright alloy or metal. Oil fill cap and dip were tight? I immediately took the car back to Boucher and spoke to service manager Todd. He tried to engine clean the mess but was unable to clean it completely as there was a too much oil. I even went back later that day for a second attempt to clean it. Still Bad. We smelled burning oil for the next three days of use to the point where we drove with the windows cracked open to vent. One year old new car now looked like it suffered a major engine incident/failure resulting from a single, simple Boucher Mazda oil change. Boucher general manager was informed and apologized as well. The service manager Todd stated it was worked on by his best technician, Wow... He said it, take it for what it's worth. Todd didn't refund my money but instead gave me his business card with hand written "next oil change, free." So after the first $80 service I figured I'd go back for the free one. Two oil services for approx $40, thought that was more reasonable. And thought, maybe this was an isolated incident. Shame on me. So here Feb2018 I just took the car back for the "free" syn oil (at least the invoice says full syn) service to which they did. Hassle free. But I was welcomed at Mazda and sent next door to Boucher Kia for the service and was assured it would be fine. This time before I left I lifted the hood only to find MORE SPILLED OIL in my engine compartment! Not as bad as the first OIL DROWNING but still in need of cleanup?!! Come On! More oil on the plastic Mazda engine shroud dripped all the way back to the firewall. Seriously?!! This dealer, Boucher Mazda/Kia (2/2) cannot change oil without giving you your car back in worse condition than it arrived. STAY AWAY from Boucher Mazda/Kia Service. Ridiculously incompetent standard of service. Ruined a next to new car. If I trade it now, I'm only guessing what the appraiser who see's this is going to say and deduct off the car. If I were buying this car and saw this engine I know I'd question what happened to it. It's that obvious. So Mazda wants to re-position themselves in the upscale market with the likes of Acura, Infinity, Lexus and the German's? Not with the Boucher Mazda "Yugo" level of service they won't. Boucher Mazda Service standard is World Class Appalling and Disappointing. They seem like nice people but the work they do is horrific. If they can't get an oil change right... What do they do? Go anywhere else. You've been warned. Or roll the dice, it's only your car. Apologies to Yugo. More

Be careful of this service center! I would not recommend taking a vehicle to this dealership unless you have a warranty on your vehicle. My Mazda's bluetooth stopped working and I took I would not recommend taking a vehicle to this dealership unless you have a warranty on your vehicle. My Mazda's bluetooth stopped working and I took it in to get looked at. When I arrived there was a $150 fee to diagnose the issue that would be charged if I didn't go with the repair. When I asked about this over the phone they didn't mention it. After they looked at my car they said it would be around $600 to fix the problem and that they would need to order a part for it. I asked them if they just unplug the battery would that fix the issue and the worker at the front desk flat out said no. I trusted them in the moment and told them to order to part. About a week later I was curious and tried disconnecting my battery and reconnecting it and what do you know IT WORKED! My bluetooth is running just fine. When I called back they acted happy for me that I was able to reset my system and fix the glitch. When I asked them why they didn't try to fix it in the first place that way and just charge me $600, they brushed off my question and tried saying goodbye. The only nice thing is that they didn't charge me for the diagnostic fee, but I still feel like they were trying to take advantage of me. I personally will never again take my car to a dealership to get fixed unless there's a recall or a part under warranty. More

Friendly and Transparent Staff Team was great to work with, very transparent about the pricing, options and the process. Made you feel comfortable throughout. Would recommend to o Team was great to work with, very transparent about the pricing, options and the process. Made you feel comfortable throughout. Would recommend to others and I will be going there again in the future. More

Amazing service, Amazing sales rep Sarah Turner Sarah Turner got me a deal of a lifetime. I left there with a smile on my face. Sarah even programmed my radio for me. Sarah Turner got me a deal of a lifetime. I left there with a smile on my face. Sarah even programmed my radio for me. More

Very happy! I went into the dealership knowing exactly what I wanted and what I wanted to pay. They got it done! Very happy with my experience and absolutely l I went into the dealership knowing exactly what I wanted and what I wanted to pay. They got it done! Very happy with my experience and absolutely love my mazda cx-5. I'd recommend Tina to anyone. More

Scott Westbrook is awesome to buy a car from. After owning a Mazda for 12 years and loving it,it was time to get a new car. Since there is so much available on the internet I researched cars and n After owning a Mazda for 12 years and loving it,it was time to get a new car. Since there is so much available on the internet I researched cars and narrowed it down to three that I felt I should test drive. Instantly I fell in love with the cx-5 Mazda. I was so fortunate to be able to deal with Scott Westbrook from Boucher Mazda of Racine who definitely was a true example of going the extra mile for a customer. It's so obvious he loves Mazdas and his job that it was just natural for him to give me exceptional customer service. He promptly found me the exact vehicle I wanted, answered my many questions and gave me expert advice on additions to the vehicle that best suited my needs. It was a pleasure to buy a vehicle from Scott Westbrook. More

Worst dealership ever! Worst dealership ever, never buy from these guys i almost did and i'm sure glad i didn't, Mitch is the worst saleman ever, didn't want to go down on p Worst dealership ever, never buy from these guys i almost did and i'm sure glad i didn't, Mitch is the worst saleman ever, didn't want to go down on price not even accepting offers at all, then nearly sold me the car without mention that the bottom of the car was full of rust to the point that i felt like the frame was going to dismantle itself literally! These guys are a scam AVOID!! More

New Mazda Purchase I hadn't had the opportunity to buy a new car since 1999--we tend to keep cars until they have served us for many years. I traded in two old well-worn I hadn't had the opportunity to buy a new car since 1999--we tend to keep cars until they have served us for many years. I traded in two old well-worn Mazdas for a new 2015 mazda3 Sport. Tim, my sales person, was helpful in giving advice as well as taking care of the details involved in transferring titles, license plates, insurance, reviewing options. He showed me how to use the features of the car and accompanied me on a rest drive. I felt comfortable with my new vehicle immediately and am enjoying the security of having a car that is in perfect condition. More