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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

August 28, 2022

It's a crazy time to be buying a vehicle, but Frank Brown Honda did great job under the circumstances. The hardest thing is not having vehicles to show or test drive! Anyway, they were very nice to work with More

by cnayr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Maciel
Report | Print
Aug 29, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

August 26, 2022

Very nice to work with. They were not pushy at all. Showed us multipal vehicles until we found the one. Very pleasant to work with More

by fisher0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Report | Print
Aug 29, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

August 26, 2022

It was a busy time for them but they got me in and out the same day More

by prolifedorothy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pamela and Paul
Report | Print
Aug 26, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 25, 2022

The dealership was great! The only issue I had was after they replaced a tank was that I noticed a hose was busted More

by kcg22x
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Report | Print
Aug 26, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 25, 2022

As always, everyone was extremely helpful. Philip Jansen was my salesman and all went well. This is my third car from Frank Brown and I have always been pleased with the sales team as well as More

by Nbr at ttu
Recommend Dealer
Yes
Employees Worked With
Terry in service, also, Philip Jansen
Report | Print
Aug 25, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

August 25, 2022

Frank Brown service department treats customers with kindness and respect. They had to order parts to fix my check engine light, so it took longer than expected, but they were extremely good at communi More

by giles123451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Report | Print
Aug 26, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

August 21, 2022

They have not done what they agreed to do. The vehicle has cigarette smell that they agree to remove . More

by evillalobosjr64
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Albert Botello
Report | Print
Aug 22, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. I have ahred your comments with our Pre-Owned Management Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 21, 2022

Did what I asked them to do and what needed to be done on my car. More

by deenadawg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service guy. Sorry I don’t remember his name
Report | Print
Aug 22, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 21, 2022

The staff was very helpful and extremely accommodating, Paul was so nice and answered all my questions and kept me updated on the status of my daughter’s car. The shuttle service with Domingo was great. More

by LORENACTRS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Aug 22, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 20, 2022

Great customer service! Everyone was super nice and very helpful.. will definitely go back. Thank you More

by dyanez123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Aug 22, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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