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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.8
2,634 Reviews
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Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 2,634 reviews

July 28, 2021

"Dean in Honda repair was fantastic as always! Great..."

- kathleensmithstel

Dean in Honda repair was fantastic as always! Great service, great attention to detail, and great people, always a wonderful experience bringing in my cars to get serviced.

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Recommend Dealer
Yes
Employees Worked With
Dean in Honda repair.
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July 28, 2021

"I love the Honda service department. Always easy to deal..."

- TLX

I love the Honda service department. Always easy to deal with, efficient, and does great work. I service my Acura TLX and will continue to do so! Definitely recommend.

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Yes
Employees Worked With
Ricardo Alegria
5.0
Kienan Beasley
5.0
Albert Botello
5.0
Mike Brown
5.0
Brian Cole
5.0
Ramon Constancio
5.0
Jack Gilvin
5.0
Tyson Hall
5.0
David Hendrix
5.0
Philip Jansen
5.0
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July 28, 2021

"Brandon Arthur made the whole experience a great one...."

- Cristovalron

Brandon Arthur made the whole experience a great one. Knowledgeable and professional, he’s the best mechanic I’ve ever had the pleasure of working with. Definitely an asset to the company. I’ll be back next time I need service for sure

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Yes
Employees Worked With
Brandon Arthur
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July 28, 2021

"Caleb was very helpful and did a good job too get me what..."

- raygarza35

Caleb was very helpful and did a good job too get me what I wanted. It was easy and fast. He found the right truck and took care of all mine nedds

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Recommend Dealer
Yes
Employees Worked With
Caleb McNair
5.0
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July 28, 2021

"I can’t thank you enough for the great service provided..."

- Carol

I can’t thank you enough for the great service provided on my Yukon last week. I needed a brake light quick, Frank Brown had it and installed it within 30 minutes. Thank you to the wonderful service department!

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Recommend Dealer
Yes
Employees Worked With
Robby Phillips
5.0
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Jul 28, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
July 26, 2021

"D was excellent! She was super friendly and..."

- MichelleD

D was excellent! She was super friendly and accommodating. She had great hustle, we were super pleased with her service! Highly recommend you reach out to her for your next vehicle.

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Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
5.0
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Jul 27, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
July 23, 2021

"Excellent customer service. Delivered the vehicle to me..."

- Springlea

Excellent customer service. Delivered the vehicle to me since I live out of town and had to work. Made the experience very pleasant and easy. Could not ask for better service!!

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Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
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Jul 27, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
July 23, 2021

"Did not beat around the bush, I was in and out in 30..."

- triston1051

Did not beat around the bush, I was in and out in 30 minutes. Very thorough and worked around my work schedule very well. Very pleased

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Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
5.0
Report | Print
Jul 23, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
July 22, 2021

"Always very nice to deal with and get my service done in..."

- Happybuyer

Always very nice to deal with and get my service done in a timely manner. Garage is always very clean. Never have had an oil leak after having my oil changed which is very nice!!

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Recommend Dealer
Yes
Employees Worked With
Dean
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Jul 23, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
July 22, 2021

"Sammy and Ramiro worked diligently to fix a very on..."

- rwjones105

Sammy and Ramiro worked diligently to fix a very on uncommon A/C issue on my Acadia. It took two trips to figure it out, but they didn’t give up. Thanks guys!!

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Recommend Dealer
Yes
Employees Worked With
Ramiro
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Jul 23, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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