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Frank Brown Auto and Truck Ranch
Lubbock, TX
3,532 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,532 reviews
Verified Customer
Helpful February 04, 2023
Sales man was good, manager sucks , can't even smile , didn't explain anything about vehicle maintenance or oil change didn't explain anything about vehicle maintenance or oil change More
by anishmchacko
Employees Worked With
February 02, 2023
Deeandra was and dealership staff was great in helping me purchase my new vehicle in a timely manner. purchase my new vehicle in a timely manner. More
by jhartfield03
Employees Worked With
February 02, 2023
I love that this dealership does not add overpriced extras and charge for installation. I got just what I wanted. Everyone was helpful and informative. If I asked a question that needed clarific extras and charge for installation. I got just what I wanted. Everyone was helpful and informative. If I asked a question that needed clarification, Ricardo got back to me with an answer in a timely manner. More
by lmazorm
February 02, 2023
On time. Fees were well within quoted expense. Provided transportation to home rather than waiting in lobby. Excellent follow-up. Fees were well within quoted expense. Provided transportation to home rather than waiting in lobby. Excellent follow-up. More
by bethanbennder
Employees Worked With
Paul Vera
February 01, 2023
I received excellent service from the time I arrived until the time I left. I will definitely be going back to Frank Brown’s for my next vehicle. until the time I left. I will definitely be going back to Frank Brown’s for my next vehicle. More
by dengle1874
Employees Worked With
January 29, 2023
Salesman angel manciel didn’t know about HondaLink, xm radio free for 3 months, show us how to program garage opener, different drive settings ie sand & snow, set door locking when exit vehicle, go over f radio free for 3 months, show us how to program garage opener, different drive settings ie sand & snow, set door locking when exit vehicle, go over features of ridgeline, etc. Salesman dennanna Massey spent 2 hours going over features & how to operate vehicle when went back to ask questions about some things. She is familiar w/the product More
by redbird
Employees Worked With
Angel manciel orig salesman, Deanna Massey actually showed how to operate & set up
January 29, 2023
Excellent service. Quick and professional. The employees are well-trained. It only took me about 15-20 minutes to get my oil changed Quick and professional. The employees are well-trained. It only took me about 15-20 minutes to get my oil changed More
by TIMOTHY.TIPPARACH
Employees Worked With
January 29, 2023
I was impressed with Deanndra’s knowledge and fakes approach and the willingness of the dealership to work with me. approach and the willingness of the dealership to work with me. More
by pattit22
Employees Worked With
