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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
3,122 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 3,122 reviews

May 21, 2022

My vehicle sits at their “certified” shop with their “technician” undiagnosed for over a month. We go the entire work week at times with no updates… More

by Frank Aguilera
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ronnie
May 20, 2022

Mike Brown is great to work with. This is the third vehicle I have bought from this dealership. He is quick to respond and never too busy to answer your questions. You don’t have to d More

by Eagle
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 20, 2022

Had a walk in appointment and they were very fast with the service, but granted it was a Thursday afternoon More

by ad19card
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 20, 2022

Angel was great to work with! The dealership even stayed open after business hours so we wouldn't have to come back the next day to finish the paperwork. More

by KMKRNLD
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Angel
May 20, 2022

Frank Brown is an excellent dealership, they will work with you to find the car that you want More

by Moncallo03
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 19, 2022

I live about 4 hours away from here so all our business was over phone and e-mail great staff my salesman was awesome I called at 1pm on a Saturday and had my truck by 9 that night Salemen met me half way More

by Imacas30
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rick Lara
May 20, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 19, 2022

Knowledgeable and professional staff! Philip excels with every step of the car buying process. Highly recommend! More

by jd128
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 20, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 19, 2022

They are always polite and fast when I am getting my car or truck serviced More

by Mike S.
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service
May 20, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 19, 2022

Great car buying experience. Friendly and professional staff. Grateful for Brian, Steven and Emilio made the deal so smooth More

by htnajera
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Emilio
May 20, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 19, 2022

They always have the best service and are always so fast at getting things done. Will only buy may cars from them! More

by Frogy669
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 20, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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