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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.8
2,435 Lifetime Reviews • Review Dealership
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 2,435 reviews

April 12, 2021

"We had a great experience with the friendly and..."

- csattesahn

We had a great experience with the friendly and knowledgeable Frank Brown Honda sales and finance staff. The process was painless, straightforward, and most importantly honest!

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Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
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April 09, 2021

"Best experience Ive ever had purchasing a vehicle! Phil..."

- Kim G

Best experience Ive ever had purchasing a vehicle! Phil made this smooth and answered all my questions and did all this without taking all day ! I’m extremely happy with my Honda and feel I made a great deal at Frank Brown Honda! I was treated with respect and Phil has the best customer service skills I could have asked for.

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Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
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Helpful
April 09, 2021

"All the people at this dealership are always so kind and..."

- veronica.valenzuela

All the people at this dealership are always so kind and helpful. Always answering any of my questions or concerns. I usually only deal with the service portion of this dealership. Terry is always so helpful!

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Recommend Dealer
Yes
Employees Worked With
Terry
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April 08, 2021

"I had a recall on my 2004 Pilot. Frank Brown Service..."

- Candace H

I had a recall on my 2004 Pilot. Frank Brown Service Dept. was friendly and easy to work with. They got the job done fast, too. I am completely satisfied with my experience.

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Recommend Dealer
Yes
Employees Worked With
Unknown - Service Dept
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Apr 09, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
April 06, 2021

"Phil Richardson was awesome! Phil Worked with me to get a..."

- bzohorzarea

Phil Richardson was awesome! Phil Worked with me to get a good deal on a great car! Good dealership and all around fair prices! Recommend.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
Report | Print
Apr 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
April 06, 2021

"Tyson Hall is the best. Thank you for answering all of..."

- Brentdew1986

Tyson Hall is the best. Thank you for answering all of our questions and helping us find the right vehicle! Easy to work with Frank Brown!

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Recommend Dealer
Yes
Employees Worked With
Tyson Hall
5.0
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Apr 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
April 05, 2021

"It’s a wonderful place never have problems with them they..."

- mariahgarcia586@gm

It’s a wonderful place never have problems with them they get there job done when they say they are, don’t wait long either

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
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Apr 06, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
April 03, 2021

"Awesome customer service! Every question or concern that..."

- Tanequa03

Awesome customer service! Every question or concern that I had, they made sure to answer them and made me comfortable. I plan on trading in my vehicle this summer and Frank Brown will be the first place I check with, when I start my journey! Thank you

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Recommend Dealer
Yes
Employees Worked With
Not sure a couple gentlemen helped me and my father
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Apr 06, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
April 03, 2021

"Albert was very friendly and helpful with .the..."

- bpharis@gmail.com

Albert was very friendly and helpful with .the transaction. The sale went very smoothly.We are enjoying the vehicle and taking time to learn it.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
Report | Print
Apr 06, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
April 03, 2021

"I took my car in for a routine oil change. I did not..."

- ishame

I took my car in for a routine oil change. I did not specifically ask them to check the air filter, but I assumed they would. A couple of weeks later, my son was checking things and showed me the air filter and it was extremely dirty. We live in an environment with a lot of blowing sand and dust. I wish they had let me know at the dealer it needed to be changed. My son went to AutoZone and replaced the air filter

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
I do not know who I worked with
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Apr 06, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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