Dealer Reviews
Service Reviews
Cars for Sale
Car Recalls
Sign In
All Salespeople
Sales Department
3,122 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews By Type
Showing 3,122 reviews
May 21, 2022
My vehicle sits at their “certified” shop with their “technician” undiagnosed for over a month. We go the entire work week at times with no updates… “technician” undiagnosed for over a month. We go the entire work week at times with no updates… More
by Frank Aguilera
Verified CustomerEmployees Worked With
Ronnie
Helpful May 20, 2022
Mike Brown is great to work with. This is the third vehicle I have bought from this dealership. He is quick to respond and never too busy to answer your questions. You don’t have to d This is the third vehicle I have bought from this dealership. He is quick to respond and never too busy to answer your questions. You don’t have to deal with any dealer markups here, the price they show is the price you pay which is great. More
by Eagle
Employees Worked With
May 20, 2022
Had a walk in appointment and they were very fast with the service, but granted it was a Thursday afternoon the service, but granted it was a Thursday afternoon More
by ad19card
Employees Worked With
May 20, 2022
Angel was great to work with! The dealership even stayed open after business hours so we wouldn't have to come back the next day to finish the paperwork. The dealership even stayed open after business hours so we wouldn't have to come back the next day to finish the paperwork. More
by KMKRNLD
Employees Worked With
Angel
May 20, 2022
Frank Brown is an excellent dealership, they will work with you to find the car that you want with you to find the car that you want More
by Moncallo03
Employees Worked With
May 19, 2022
I live about 4 hours away from here so all our business was over phone and e-mail great staff my salesman was awesome I called at 1pm on a Saturday and had my truck by 9 that night Salemen met me half way was over phone and e-mail great staff my salesman was awesome I called at 1pm on a Saturday and had my truck by 9 that night Salemen met me half way s Should me the truck we signed the papers on the spot. Truck was as advertised staff was honest about everything. Even got a full tank of gas to drive home. Rick Lara was my salesman he went above and beyond for me. More
by Imacas30
Employees Worked With
Rick Lara
May 19, 2022
Knowledgeable and professional staff! Philip excels with every step of the car buying process. Highly recommend! Philip excels with every step of the car buying process. Highly recommend! More
by jd128
Employees Worked With
May 19, 2022
Great car buying experience. Friendly and professional staff. Grateful for Brian, Steven and Emilio made the deal so smooth Friendly and professional staff. Grateful for Brian, Steven and Emilio made the deal so smooth More
by htnajera
May 19, 2022
They always have the best service and are always so fast at getting things done. Will only buy may cars from them! at getting things done. Will only buy may cars from them! More
by Frogy669
