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Frank Brown Auto and Truck Ranch

4.8

1,710 Lifetime Reviews

5802 TX-327 Spur, Lubbock, Texas 79424
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Showing 1,710 reviews

April 02, 2020

"I highly recommend this dealership to anyone in the..."

- clarencefoster25

I highly recommend this dealership to anyone in the Lubbock area! Great service and nice employees working here! I will most definitely keep getting serviced through them!

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Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
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March 31, 2020

"Trustworthy also get the job done with great explanation..."

- Amalia Sa

Trustworthy also get the job done with great explanation and I get in and get out and they are opened early with great convince. Price is great ! Affordable

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Recommend Dealer
Yes
Employees Worked With
Tony V
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March 30, 2020

"First 5k service went just fine, I was greeted by..."

- Sheltonshivers

First 5k service went just fine, I was greeted by courteous staff, the coffee in the customers lounge was great and the gentleman accepting the payment was courteous and observing social distancing so crucial during the pandemic. My Honda CR-V Touring was clean and ready for the next 5k miles. The car and the service are making me a Honda believer. Of course I didn’t have far to go having owned: 1969 CB350, 1971 CB750K1 and a 1975 GL1000.

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Yes
Employees Worked With
Did not note their names
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Mar 31, 2020 -

Frank Brown Auto and Truck Ranch responded

Sheltonshivers, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
March 30, 2020

"Quick and easy process. Friendly staff. Enjoyed the..."

- sebgreen73

Quick and easy process. Friendly staff. Enjoyed the process even with everything going on with the corona virus, it was very easyAlbert and Jim were great!! Thanks!!

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Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
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Mar 31, 2020 -

Frank Brown Auto and Truck Ranch responded

sebgreen73, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 27, 2020

"Phillip Janson we will buy our next vehicle from you,..."

- angel840211

Phillip Janson we will buy our next vehicle from you, service is great to , only thing we would like to see is a car wash when we get our oil changed , we give everyone a top rating.

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Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
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Mar 31, 2020 -

Frank Brown Auto and Truck Ranch responded

angel840211, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
March 27, 2020

"The staff was very efficient and professional. Extremely..."

- opentomb

The staff was very efficient and professional. Extremely kind and courteous. Got the job done and did it right. I would like to thank the mechanic and staff.

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Recommend Dealer
Yes
Employees Worked With
Daniel villapando
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Mar 31, 2020 -

Frank Brown Auto and Truck Ranch responded

opentomb, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 27, 2020

"Oil change."

- ronald.merritt

The technician completed the oil change in 30 minutes, which was less than expected by Service Tech. Great. Keep up the fine work and professional attitude.

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Recommend Dealer
Yes
Employees Worked With
Names unknown. Terry is always rude when paying.
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Mar 31, 2020 -

Frank Brown Auto and Truck Ranch responded

ronald.merritt, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 27, 2020

"Fast and efficient."

- lauratxnana

Love the Honda Service Dept, at Frank Brown Honda. Dean is always so great to work with. I appreciate how efficient it all is. I am usually in & out within just a few hours.

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Recommend Dealer
Yes
Employees Worked With
Dean
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Mar 31, 2020 -

Frank Brown Auto and Truck Ranch responded

lauratxnana, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
March 26, 2020

"Great service and did the job I needed no bs I felt like..."

- DawnnivensFrank Brown

Great service and did the job I needed no bs I felt like they did what I brought my vehicle in for kept me up to date on my service needs

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Recommend Dealer
Yes
Employees Worked With
Ronnie S
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Mar 27, 2020 -

Frank Brown Auto and Truck Ranch responded

Dawnnivens, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 26, 2020

"Our salesman, Ricardo Alegria is the best, second time we..."

- dwhitworth2008

Our salesman, Ricardo Alegria is the best, second time we have purchased thru him! Finance dept came through 100% during this period as well. These are stressful times during this quarantine period. That being said, service dept, those in charge of making sure new sales are tip-top dropped the ball somewhere. There was minor hail damage which should have been taken care of before delivery. When it was delivered to my home by Ricardo, which is Maybe 8 miles from the dearship. It overheated and dumped all the water and antifreeze in my driveway. I understand things happen however I don’t think this vehicle was gone over. We opted for another Acadia. I am confident this one will be checked thoroughly. Service manager needs to be aware. If I didn’t trust Frank Brown and. love GMC it would be different.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
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Mar 27, 2020 -

Frank Brown Auto and Truck Ranch responded

dwhitworth2008, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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