Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

Directions

By Type

Showing 4,357 reviews

August 12, 2022

Good job There friendly they help me with my car and also with the oil change More

by brenda.posadas1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The person assisting making the appointments , Albert Botello
Report | Print
Aug 16, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 12, 2022

The service center did a great job of receiving the vehicle and keeping me informed of diagnosis and repair process / progress More

by roglipp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Aug 16, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 11, 2022

The service is great. I am very satisfied with the car care and customer service. More

by aurora.hermoso03
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Aug 12, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 11, 2022

They done a good job as usual that's why I drive a Honda service people are great Dean see it my needs More

by WTGATG3G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean , only one I know
Report | Print
Aug 12, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 10, 2022

Great service. Fast process. Salesman was knowledgeable of the vehicle we wanted. The only thing was that finance did not offer an extended warranty. More

by 62.scoutmaster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall, Mike Brown
Report | Print
Aug 12, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 10, 2022

2nd time working with this dealer. The first was awful. Thanks to the pandemic and cat situation, I had to go back as this is the only local Honda dealer. If I were rating by this last More

by mersalas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emilio, Chris?, Albert Botello
Report | Print
Aug 10, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 09, 2022

Got my Yukon fixed as per recall, was done in the time I was told it would take. Thinking about looking into buying a SUV from there. More

by Littlejaws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Report | Print
Aug 10, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

August 08, 2022

Very professional fast and easy way to buy a car and staff was also very helpful More

by Angelo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
Report | Print
Aug 09, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 07, 2022

Fast and dependable service. Straight answers. Willing to work with you if you need something special. More

by Herb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy and Ronnie in GMC service
Report | Print
Aug 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

August 06, 2022

UNPROFESSIONAL! TERRIBLE CUSTOMER SERVICE! Sold a vehicle out from under us while waiting on paperwork! Not one salesman or manager apologized for what happened. A s More

by jordand40
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Saldana
Report | Print
Aug 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. I have shared your comments with our Frank Brown Sales Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Aug 12, 2022 -

jordand40 responded

Please share this with the manager. I would like to have an apology from him as well.

1
...
109
110
111
...
436