Frank Brown Auto and Truck Ranch

The total experience was great! No hassle, no pressure. I told them what I was looking for and they got it!! Thanks No hassle, no pressure. I told them what I was looking for and they got it!! Thanks More

The staff at Frank Brown has always done an amazing job in making a vehicle purchase as stress free as possible! in making a vehicle purchase as stress free as possible! More

I had a great experience! Tyson was professional and helped me pick a vehicle that suited my needs. Tyson was professional and helped me pick a vehicle that suited my needs. More

Brian was fantastic about getting us the car we wanted at a price that worked for everyone involved. Very fast and courteous process throughout! a price that worked for everyone involved. Very fast and courteous process throughout! More

Courtesy Helpful Efficient Prompt Explained the procedure Close to my location Able to plan because worked by appointment procedure Close to my location Able to plan because worked by appointment More

this is Second vehicle We have bought from Frank Brown. . Dee was professional and friendly and Jim the manager got us in and out and we were pleased with the pricing! . Dee was professional and friendly and Jim the manager got us in and out and we were pleased with the pricing! More

Took my car in to find a noise when I turned left. Went to pick it up later that day and they said they didn’t hear anything. I asked if I could talk to the service manager. He got in the car with me Went to pick it up later that day and they said they didn’t hear anything. I asked if I could talk to the service manager. He got in the car with me and he heard the noise I was talking about. He asked if I had time for him to get a mechanic to go with him and listen. So about an hour later the car was fixed!! Thank you for having a service manager who will take time to listen to a woman! I won’t be taking my car anywhere else if I have problems!! More

This was my first car purchase in the USA and it was very good experience. Dea was excellent and kept me updated throughout the entire process. These folks are the best Honder dealer in all of Texas awesome good experience. Dea was excellent and kept me updated throughout the entire process. These folks are the best Honder dealer in all of Texas awesome prices. More

Excellent service, friendly service, fast and very reliable. Awesome service was provided during this experience. reliable. Awesome service was provided during this experience. More

I was hopeful for a great experience seeing as how there were so many amazing reviews about Frank Brown and it’s employees. Only giving a 1 ⭐️ because I have to. Probably the WORST experience I have ever were so many amazing reviews about Frank Brown and it’s employees. Only giving a 1 ⭐️ because I have to. Probably the WORST experience I have ever encountered when walking into a dealership. First of all, it looked abandoned and I had to search the place to find someone to ask for help. The receptionist had ear buds in while facebooking. No help. Finally, get to meet with a salesman…this is where it gets exciting. JR had me build my suv on his laptop which had an inappropriate image up on his Facebook page when he turned it to me. He had me use the GMC price and build. He then sent it to his manager to “order” and requested the deposit. He seemed confused when I asked for the official buyers order to view all details and requested to know what the OTD (out the door) price was. We didn’t negotiate because he said there was no room for negotiation and insisted that the MSRP is the price they purchase the vehicle at. That there’s no room for profit. Which is not true. He told me I could go elsewhere if I want to try and negotiate. He seemed frustrated with any questions I had. He just wanted my deposit, have me sign the GMC price and build and be done. When I asked again for the detailed buyers order, he got upset, again. So while I am still asking what the OTD will be with tax, title and license, he says ok and walks off. Sooooo, I assume he went to ask his manager or stall. I couldn’t tell and time is precious. So we left after 15 minutes of sitting there in an empty dealership. No call, no text, no email to follow up. Horrible customer service. If you want to avoid a frustrating experience, avoid Frank Brown GMC ENTIRELY! More