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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

March 15, 2022

Service advisor Ronnie, did an excellent job in communicating the status of my vehicle throughout the whole process. More

by Beatriz.granados15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie-Service Dept
Report | Print
Mar 16, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

March 15, 2022

The service staff was very professional and welcoming. My overall experience was a positive one. More

by Honda Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
Mar 16, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 14, 2022

Ronny has always been very helpful. I got them to diagnose and review several possible issues with my high-mileage vehicle. I ended up going elsewhere mainly for better pricing. More

by Chad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie
Report | Print
Mar 15, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

March 13, 2022

I love Frank Brown and Phillip is always very willing to help in any way. More

by shelley1d2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Report | Print
Mar 14, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

March 13, 2022

Great service and would recommend to my friends. Will come back again once service is needed. Thank you! More

by KLASSENJONATHAN12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Mar 14, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 12, 2022

Always our go to . The service and people are great. Will continue to do business with them. More

by Jake
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
Report | Print
Mar 13, 2022 -

Jake responded

Thank you again. Easy process.

Mar 14, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

March 11, 2022

Great service fast service friendly service. Had me in and out in less than a day More

by charrantz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Mar 14, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 10, 2022

Had a great experience with Brian Cole. I am actively purchasing another truck from him. More

by David Kosmoski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
Report | Print
Mar 11, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

March 10, 2022

Very friendly and helpful courteous. We buy all our cars from Frank Brown GMC. Love them More

by vicky.troptier.armijo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Report | Print
Mar 11, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

March 10, 2022

Great people. Great customer service. Have bought from them many times. I would highly recommend More

by lynnaeripley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Report | Print
Mar 11, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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