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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

March 10, 2022

This was my third vehicle purchase from Frank Brown. Will always go to Frank Brown first. More

by bobby.tipton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
Report | Print
Mar 11, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

March 10, 2022

Salesman was Very friendly, informative and helpful. Service dept was great. Vehicle was cleaned and ready when we picked it up More

by dannebishop
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
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Mar 11, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 09, 2022

Phil Richardson took excellent care of me. He was honest and forthcoming in offering me alternatives on what I might receive for my old car and how to go about that. He also kept me updated on More

by nell_53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Report | Print
Mar 11, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

March 09, 2022

The manager kept his word and the work was completed as promised. I was given a ride home and a ride back to the garage. More

by Alon
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Report | Print
Mar 11, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

March 09, 2022

I highly recommend the service department at Frank Brown Auto! They are very helpful and accommodating. More

by hmoore555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Jewell , Brian Cole
Report | Print
Mar 11, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

March 09, 2022

Service is always good just wish they had an express oil option. Check out is always great he is so sweet. More

by jessica.rivas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
Mar 11, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 08, 2022

Very friendly, and responsive, and efficient. I appreciate this dealership.Thank you so much. Done More

by Marblelady14
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Report | Print
Mar 09, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 08, 2022

I went to get my oil changed and they did it with efficiency and skill. Great price. Will be coming back next time I need any servicing. More

by Walter Boyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Vera
Report | Print
Mar 09, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 08, 2022

Frank brown has always been very professional and carries on an outstanding dealership. My salesman, JR and Chris are top notch More

by papismith1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Gilvin
Report | Print
Mar 09, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

March 08, 2022

Always reliable service, honest report on car service needs, up front about cost, good estimate of time service will take. More

by sjgttulcu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Mar 09, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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