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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

February 17, 2022

The people are friendly and service is completed in a timely manner. They overall do a great job. The cashier in the service center is always very helpful! I wish that you could make specific appointment More

by KimH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure
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Feb 18, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 16, 2022

They were very helpful and friendly. They were understanding when it came to what I needed. More

by jcramx71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Jewell
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Feb 16, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 16, 2022

Nice and timely service and I appreciate the ride home and back to work. Great job! More

by trentedwards59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
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Feb 18, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

February 16, 2022

We love Frank Brown. They’re always very helpful and honest, which is particularly great when I’m six hours away from my daughter! More

by leahtorti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hendrix
Report | Print
Feb 18, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 15, 2022

Ramon was very knowledgeable about the cars we asked about made the process very easy More

by Qp27678
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Constancio
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Feb 15, 2022 -

Qp27678 responded

I appreciate the way Ramon handled the sale. He was very polite and concerned about our questions and concerns. He took care of the sale in a prompt manner.......never rushing but always being available.

Feb 15, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 15, 2022

Helpful, knowledgeable, not pushy salespeople, great service, made the process easy, nice trade in value More

by kblovely926
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel, Deanndra Mathes
Report | Print
Feb 16, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

February 15, 2022

Very pleasant buying experience. No haggling. Came in exactly as we wanted. Greatly exceeded our expectations. More

by so911op
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Mackenzie.
Report | Print
Feb 16, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

February 13, 2022

They were a great help with getting my wife the vehicle she wanted and stayed in touch with us through the process. More

by rbmoore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
Report | Print
Feb 16, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

February 12, 2022

They are always great people to deal with, very courteous and always helpful. I never have to wait long and they always communicate effectively. More

by jensdarlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry, Paul
Report | Print
Feb 16, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 11, 2022

Great experience buying my new GMC truck! Very friendly and knowledgeable group of folks! I would recommend them to anyone. More

by dtexpost
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Gilvin
Report | Print
Feb 11, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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