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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

February 11, 2022

All is good I loved it sells men ar so good and and good 👍 good 👍 More

by Bhaktaankur89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robby Phillips
Report | Print
Feb 16, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

February 10, 2022

Love the service department. They always do a good job. Would be great if there was car wash/detail available too. More

by damonjackson.tx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul V
Report | Print
Feb 11, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 09, 2022

Left my truck unlocked on your lot 5-6 hours.Left mud Left my truck unlocked on your lot 5-6 hours. Left mud and dirt on drivers side mat. I left additive for oil change and it was not added. While I w More

by johnnyref
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob
Report | Print
Feb 10, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. I have shared your comments with our GMC Manager and our GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

February 08, 2022

Paul was extremely helpful and his communication through phone calls with my daughter's vehicle was great. More

by Gilmore.darrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul in service
Report | Print
Feb 09, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 07, 2022

The service was quick and friendly. Went over everything with me to make sure i didn’t have any questions! We take all of our cars to them for service because of how they take care of us each time we are in More

by crmorris06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Feb 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 06, 2022

Very professional and friendly experience. The service advisor and tech were extremely fast at getting my car fully serviced with a new key in much less time than indicated in the original instructions. More

by ballzdeep1738niggie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Feb 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 05, 2022

Wonderful service, wonderful workers/mechanics/staff. They really took their time to inspect and diagnose my car. They also kept me informed throughout the entire process and they explained everything th More

by Faith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robby Phillips
Report | Print
Feb 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 05, 2022

Nice people work here and are very helpful. We were pleased with our several visits. More

by debbieivey1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Report | Print
Feb 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

February 04, 2022

Philip with Frank Brown was absolutely amazing, with the difficulty I was having finding a truck, he jumped in and got me exactly what I needed and more! Thanks so much! More

by harkness.vanessa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Report | Print
Feb 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

February 04, 2022

I am a repeat customer at Frank Brown, the service is always the best and Kienan and Chris always take great care of me. More

by rjlammons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Report | Print
Feb 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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