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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

December 22, 2021

Great people,Friendly and great communication. I wouldn't go anywhere else in town. Thanks guys a bunch! More

by erikap0889
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
Report | Print
Dec 23, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 21, 2021

Deanndra was such a big help in getting what i was looking into a truck , she really new her truck was really polite and professional she had me Financed and in my new truck thank you Frank Brown. More

by antoniojay611
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
Report | Print
Dec 22, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 20, 2021

Aaron was very patient and understood my frustration with another dealership. He listened to my needs then he showed my cars based on my needs. More

by lerica.jones
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Jewell
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Dec 21, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 20, 2021

Great job. Prompt service. Dean did a great job. Car was repaired in the promised timeframe. More

by mikesmith834
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Dec 21, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 20, 2021

Getting my car back in a timely matter was great ! Actually talking to somebody about my car wasn’t so great ! More

by aniyaanderson22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Report | Print
Dec 21, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our Frank Brown Service Manager and our Frank Brown Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 19, 2021

I have always used Frank Brown to service/fix problems on my vehicle for 5 years. Hasn't been a problem. But now I can't get any service. I've been on the waiting list for service going on 3 months now. Very More

by Rolen628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronnie, did well. No tech available.
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Dec 20, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. I have shared your concerns with our GMC Service Manager and GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

December 17, 2021

Friendly, professional service. Straightforward and honest regarding the work that is needed on your vehicle. More

by William.cannings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Report | Print
Dec 17, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 17, 2021

I always enjoy taking my truck to Frank Brown service department. Everyone is kind and pleasant to talk to. Thanks for all you do! More

by tanalynn81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy & Ronnie, Phillip Richardson, Albert Botello
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Dec 20, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

December 16, 2021

Purchase went great. Super friendly. No pressure delivered my car to Albuquerque. I love my Honda Pilot More

by ann.newsted
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
Report | Print
Dec 17, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

December 16, 2021

The service was good and it was done in a timely manner. Everyone was very nice and considerate. Thank you. More

by vnett50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who helped me.
Report | Print
Dec 17, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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