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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

November 10, 2021

The customer service here was awesome! They took great care of me and I will definitley be a returning customer. More

by hopegrissom2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall, Jack Gilvin
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Nov 10, 2021 -

hopegrissom2 responded

The customer service here was awesome! They took great care of me and I will definitely be a returning customer.

November 10, 2021

Norma helped me and she was such a lovely person. She helped me establish exactly what I wanted. Emilo helped me with the paper work and he was such a great help and all around cool person! More

by michellerose.lomas806
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emilio , Norma Ramirez
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Nov 11, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 09, 2021

Always friendly in the service dept and let’s you know how long the wait will be More

by robkim6367
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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Nov 10, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 09, 2021

Frank Brown took care of my needs. From a professional greeting to an easy check out, the staff was there for me. More

by Skip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 10, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 09, 2021

Pamela was an excellent greater. Work done in reasonable time. Always a pleasure to work with Terry. More

by tarheelsntx@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gentleman that transport people to & from dealership always a pleasure.
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Nov 10, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 08, 2021

We recently purchased a 2019 Honda Odyssey Elite. Our We recently purchased a 2019 Honda Odyssey Elite. Our experience with Albert Botello @ Frank Brown Honda, in Lubbock, Tx. He was extremely helpful More

by km5864
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
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Nov 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 07, 2021

Did a good job keeping us informed on status of arrival of new car and More

by steven_ford1384
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hendrix
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Nov 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 05, 2021

My sales person Norma Ramirez was great. I told her my leases was ending soon and she went above and beyond to find me a car when basically there were no new cars readily available. More

by aweh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norma Ramirez
Report | Print
Nov 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 04, 2021

Very satisfied with the work performed on my vehicle. Took a bit longer than expected, but worth the wait. Never rush quality More

by gperez7959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Report | Print
Nov 05, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 04, 2021

Our service advisor Ronnie Botello exemplified the true meaning of customer service keeping us in the loop with progress on parts ordered & repair done on our vehicle. More

by Lassings
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Report | Print
Nov 05, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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