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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

October 29, 2021

I came looking for a car and I was fortunate enough to get one the dealer was very helpful More

by cdac1976
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
Report | Print
Nov 02, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 29, 2021

Great staff! Great work! Got it done fast and worked with us on bringing them the parts! Overall great service! More

by Jillianmhodges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean and Josh from service
Report | Print
Nov 02, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 29, 2021

Deadra did a great job finding me a ridgeline quickly. That is a difficult thing in these times. More

by barbarageorge3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
Report | Print
Oct 29, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

October 29, 2021

My sales person Deandra and manager were so helpful. They found the perfect truck for me and quickly. No other dealership could get one. I received my truck yesterday and it is awesome. It's ever better than More

by barbarageorge3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
Report | Print
Oct 29, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

October 27, 2021

Great service as usual. I didn’t have to make an appointment so it was very convenient. Thank you!!! More

by waginmin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Oct 28, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Oct 29, 2021 -

waginmin responded

Great service; thanks again!

October 26, 2021

We had a great experience at Frank Brown! Excellent customer service and amazing vehicles to choose from! More

by Kellyjfurr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Constancio
Report | Print
Oct 27, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 26, 2021

They were very quick and friendly during the entire service process. I had a wonderful experiences and am looking forward to coming here for all things related to my car. More

by Ali Tovar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen, Ricardo Alegria
Report | Print
Oct 27, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 26, 2021

Members of the service team are top notch and very courteous! They will check all systems and mechanical and alert you of any issues that need to be addressed! More

by sansuisun532000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did my business with the service department
Report | Print
Oct 27, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 26, 2021

Deanndra was so awesome with selling me this vehicle! From beginning to end and it was an easy process!! More

by jjburt1974
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
Report | Print
Oct 27, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 23, 2021

Staff efficient and friendly. Nice to be recognized when I come in. Checking out is easy and Terri always friendly. More

by mcreynolds52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Report | Print
Oct 27, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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