Frank Brown Auto and Truck Ranch

Frank Brown Honda was fairly organized and the buying experience was pretty smooth. Found the car I wanted through CarGurus and saw it in person. Even gave an oil change before giving me the keys. experience was pretty smooth. Found the car I wanted through CarGurus and saw it in person. Even gave an oil change before giving me the keys. More

Caleb was very helpful and did a good job too get me what I wanted. It was easy and fast. He found the right truck and took care of all mine nedds I wanted. It was easy and fast. He found the right truck and took care of all mine nedds More

Brandon Arthur made the whole experience a great one. Knowledgeable and professional, he’s the best mechanic I’ve ever had the pleasure of working with. Definitely an asset to the company. I’ll be bac Knowledgeable and professional, he’s the best mechanic I’ve ever had the pleasure of working with. Definitely an asset to the company. I’ll be back next time I need service for sure More

I can’t thank you enough for the great service provided on my Yukon last week. I needed a brake light quick, Frank Brown had it and installed it within 30 minutes. Thank you to the wonderful service dep on my Yukon last week. I needed a brake light quick, Frank Brown had it and installed it within 30 minutes. Thank you to the wonderful service department! More

Dean in Honda repair was fantastic as always! Great service, great attention to detail, and great people, always a wonderful experience bringing in my cars to get serviced. service, great attention to detail, and great people, always a wonderful experience bringing in my cars to get serviced. More

I love the Honda service department. Always easy to deal with, efficient, and does great work. I service my Acura TLX and will continue to do so! Definitely recommend. with, efficient, and does great work. I service my Acura TLX and will continue to do so! Definitely recommend. More

My car was having issues with keeping a charge. So I called the week before to see when my warranty expires, the representative asked me general questions and told me I am not covered and that my warran called the week before to see when my warranty expires, the representative asked me general questions and told me I am not covered and that my warranty has expired. My husband had to go to the parts department to order the part. It was a special order for 615.00. A week later, I called my sales representative and explained the situation, he said he remembers me from the year before and that my car is still under warranty. Mike Brown, my sales representative looked up my information and told me I was covered till the end of the year. The same day my husband picked up the part and put it on him self while I was at work. While I was at work Mike reached out to the parts department manager, Dean to see if we could have that money reimburse. Since we were still under warranty and was given lousy customer service from the week before by a different representative. He said yes we could to just bring it in. My husband brought the car in the next morning. The service department manager took a look at it, seen that my husband had fixed the problem himself. All they needed to do was reset the sensors and refund us our money. The manager called us saying a fuse was missing and that, it was the reason the error message was coming up for a charging problem. So in other words we wouldn't get our money back because that fuse was missing, which was causing the car to have problems. In a logical world why would we remove a fuse that is critical for OUR cars function. The part we bought is an alternator which has nothing to do with the fuse box. My husband has worked on cars for 15 years. We were promised a refund and never got it. This is not the first time I have went to Frank Brown and was turned away. We have a warranty on our car and we never get the service we need. During a pandemic it is more crucial to service valued customers. This business was unprofessional and unreliable. More

D was excellent! She was super friendly and accommodating. She had great hustle, we were super pleased with her service! Highly recommend you reach out to her for your next vehicle. accommodating. She had great hustle, we were super pleased with her service! Highly recommend you reach out to her for your next vehicle. More

Did not beat around the bush, I was in and out in 30 minutes. Very thorough and worked around my work schedule very well. Very pleased minutes. Very thorough and worked around my work schedule very well. Very pleased More

Excellent customer service. Delivered the vehicle to me since I live out of town and had to work. Made the experience very pleasant and easy. Could not ask for better service!! since I live out of town and had to work. Made the experience very pleasant and easy. Could not ask for better service!! More