
Frank Brown Auto and Truck Ranch
Lubbock, TX
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Last year I paid to have power steering rack replaced. Two days later the seals failed. Paid to have it replaced again. Five days later the seals failed. Right now I am out 1,800.00 and have nothing to sh Two days later the seals failed. Paid to have it replaced again. Five days later the seals failed. Right now I am out 1,800.00 and have nothing to show for it. I asked what was going on. I was told the parts were good but the seals were bad. I was told frank brown was not responsible for this and I would have to pay for a third power steering rack. Needless to say, I did not pay for a third. You ripped me off and only offered to fix the issue when I pay more money. I have had similar issues at other car repair shops, but they fix the issue with little to no cost from me. With the exception of oil changes, I will not service my truck there anymore. I feel like I was cheated and stollen from. I hope my misfortune causes much needed change so others don’t suffer. More
We have bought 5 Honda’s from Frank Brown have always been happy with our salesman and fair deals with the sales manager would recommend Frank Brown been happy with our salesman and fair deals with the sales manager would recommend Frank Brown More
This Company has Great customer service. I’m coming from This Company has Great customer service. I’m coming from Boston, so planing the trip Was hard.Ricardo made the process of buying a car real easy. This Company has Great customer service. I’m coming from Boston, so planing the trip Was hard.Ricardo made the process of buying a car real easy. More
Great service was provided. Time of service was convenient to my schedule. Ronnie always makes the visit easy and what to expect. Price of service was great. convenient to my schedule. Ronnie always makes the visit easy and what to expect. Price of service was great. More
Frank Borwn Honda offers excellent service at a reasonable price. No need to go anywhere else because theie service personnel and mechanics are honest and trustworthy. reasonable price. No need to go anywhere else because theie service personnel and mechanics are honest and trustworthy. More
Fast and friendly and took care of me and my needs. Will definitely return for future service. Customer service was also great what a great tram definitely return for future service. Customer service was also great what a great tram More
Car salesman was knowledgeable. He made the experience less stressful by knowing about the car and it’s features. Finance was organized and very quick. less stressful by knowing about the car and it’s features. Finance was organized and very quick. More
Some waiting-there during lunch hour. Very pleasant staff however!(customer service-very pleasant). I didn’t have to wait very long, and they were able to pinpoint the problem. however!(customer service-very pleasant). I didn’t have to wait very long, and they were able to pinpoint the problem. More
Friendly courteous service - got an oil change an service was fairly quick. I left the vehicle assuming it would take awhile but was happy when it only took 45 minutes. Thank you. was fairly quick. I left the vehicle assuming it would take awhile but was happy when it only took 45 minutes. Thank you. More
Always friendly when I take my vehicle in for service. I enjoy doing business there. Needed a ride home while they worked on my vehicle this last trip and the drive was very professional and kind. enjoy doing business there. Needed a ride home while they worked on my vehicle this last trip and the drive was very professional and kind. More