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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,357 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

July 13, 2021

Last year I paid to have power steering rack replaced. Two days later the seals failed. Paid to have it replaced again. Five days later the seals failed. Right now I am out 1,800.00 and have nothing to sh More

by vachave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Jul 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. I have shared your comments with our GMC Service Manager and our GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

July 13, 2021

We have bought 5 Honda’s from Frank Brown have always been happy with our salesman and fair deals with the sales manager would recommend Frank Brown More

by jpunchard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
Jul 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

July 13, 2021

This Company has Great customer service. I’m coming from This Company has Great customer service. I’m coming from Boston, so planing the trip Was hard.Ricardo made the process of buying a car real easy. More

by Joan Figueroa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Jul 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 13, 2021

Great service was provided. Time of service was convenient to my schedule. Ronnie always makes the visit easy and what to expect. Price of service was great. More

by KEWINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jul 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 13, 2021

Frank Borwn Honda offers excellent service at a reasonable price. No need to go anywhere else because theie service personnel and mechanics are honest and trustworthy. More

by fdelgadi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Thompson
Jul 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 13, 2021

Fast and friendly and took care of me and my needs. Will definitely return for future service. Customer service was also great what a great tram More

by saucedo_martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie bitello and
Jul 13, 2021 -

saucedo_martin responded

Yes

July 12, 2021

Car salesman was knowledgeable. He made the experience less stressful by knowing about the car and it’s features. Finance was organized and very quick. More

by mirandi.edwards
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Phillips 5 stars
Jul 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 12, 2021

Some waiting-there during lunch hour. Very pleasant staff however!(customer service-very pleasant). I didn’t have to wait very long, and they were able to pinpoint the problem. More

by Mitzi
Recommend Dealer
Yes
Employees Worked With
Steve
Jul 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 12, 2021

Friendly courteous service - got an oil change an service was fairly quick. I left the vehicle assuming it would take awhile but was happy when it only took 45 minutes. Thank you. More

by dninee7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Jul 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 12, 2021

Always friendly when I take my vehicle in for service. I enjoy doing business there. Needed a ride home while they worked on my vehicle this last trip and the drive was very professional and kind. More

by jshort
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean, Deanndra Mathes
Jul 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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