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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

June 07, 2021

Joseph was easy to deal with, and he gave me a good price with no run around. Truck was just what I was looking for and more! More

by mwolfe466
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Stalcup
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Jun 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 07, 2021

Loved the Salesman and the incredibly smooth process from start to finish. Quality vehicle with so many wonderful features. I will definitely recommend this dealership to my family and friends. More

by sandymarv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
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Jun 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 07, 2021

Ronnie the service tech has always been very kind & professional.Also Robert the shuttle driver is very knowledgeable of the city & surrounding area & drove me to my job multiple times. More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie,service tech & Robert the shuttle driver
Report | Print
Jun 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 06, 2021

Jack helped us find a good pickup, we had good experiences.....if y'all look for a nice vehicle go to Frank Brown Auto in Lubbock Texas. More

by dyckjustina291
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Gilvin
Report | Print
Jun 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 05, 2021

My only complaint was I had to take my car back up to the service center because my ac was unplugged and than the gentleman that fixed it didn’t pop the piece above the ac back on so I had to do it myself More

by caitkellough1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure the names
Report | Print
Jun 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 04, 2021

Ronnie Botello was very courteous. He gave up date calls on the work on my car. He called to let me know that work had been completed. More

by srburle046
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Report | Print
Jun 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 04, 2021

They were fantastic. My son was in a bad situation with a bent rim a dead battery and lost keys. They were able to get it done quickly and get the truck back on the road so he could get home for the summer More

by Johnny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie
Report | Print
Jun 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 03, 2021

The process of purchasing the car was really quick, didn’t have to sit at the dealership all day. Finance guy was not friendly at all. More

by ohiracheta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Jun 03, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 03, 2021

We had our oil changed. They told us it would be about an hour and a half because there were eight cars ahead of us. They got us out in 45 minutes. As always, we get top-notch service. We always enjoy dealin More

by pastor.johnayers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Report | Print
Jun 04, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 03, 2021

I recommend anyone to give these guys a try if you want a new car. They are not pushy and didn’t try to play any games with me. Everyone I came in contact with was professional, friendly, and helpful. Plus I More

by Alijo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the gentleman’s name who did my loan paperwork, but he needs 5 stars too!, Ramon Constancio
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Jun 03, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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