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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

June 02, 2021

Phil Richardson quite simply is the best auto salesman you could have! I have now purchased SIX (!) vehicles from him over the years. Phil is knowledgeable, hard working and does what he can to get me w More

by bryanmclarty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Report | Print
Jun 02, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 02, 2021

The Customer Experience Manager never returned my emails. Ronnie in service was a nice guy, but the repair to my truck was $1000 more than initially quoted. I will be joining the class action against GM. More

by Leemathiesen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronnie Bartollo
Report | Print
Jun 02, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Jun 02, 2021 -

Leemathiesen responded

Mr. Swindell, if you would have responded to my email as you promised, or if you would have forwarded the message to someone at your dealership who would respond and not just give lip service it would have helped my attitude. I have contacted GM through the chat function at the GM.com, I will go back to the chat line and inform them that the Customer Experience Manager at Frank Brown does not respond to customers. Thanks for Nothing.

Jun 02, 2021 -

Frank Brown Auto and Truck Ranch responded

Mr. Leemathiesen, I apologize for any inconvenience this issue may have caused you. The email you sent was not addressed to me nor did it go through the GM Survey portal. It did however, go through our Sales contact portal via our website and was forwarded to me at a later date. I would have certainly responded to your request promptly, had I received it directly. However, I understand and appreciate your feelings in this matter and hope that If I can be of any future help, that you contact me directly at 806-796-7777. Cordially, rick Swindell IT Director Frank Brown GMC Honda

June 02, 2021

I did not like the guy who took in my car... he was very condescending. I knew what I was talking about but he kept cutting me off and not letting me speak... I came to fix recalls, otherwise, I would not h More

by jessica.camp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricardo Alegria
Report | Print
Jun 02, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 02, 2021

Terry at Frank Brown did my oil change and was awesome!!! He change my oil quickly and efficiently and rotated my tires. Definitely coming back. More

by cathypaulino77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Jun 02, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 01, 2021

Great service! Friendly staff! I’ve been coming here for years. Never a long wait. I appreciate that they are never pushy but informative. Awesomeness More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Jun 01, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 01, 2021

De at Frank Brown was a huge help to when purchasing our Honda Odyssey. We will definitely refer over to this business. Thank you for sending us off with a great vehicle with great service. More

by laceygirls82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
Report | Print
Jun 02, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

June 01, 2021

Got my Honda in right away and took care of the oil change. Also looked up my service contract for me which was greatly appreciated! More

by lmksena3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know his name but he was awesome!
Report | Print
Jun 02, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 01, 2021

Found our vehicle online and drove 500+ miles to pick it up. Joseph and the entire staff made our visit an absolute pleasure. Might seem crazy to some, but we will definitely consider making the drive for More

by castehle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Stalcup
Report | Print
Jun 01, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 01, 2021

The service was fast and everyone was friendly, as always. I have used and trusted this service department for years for all of my Honda vehicles. More

by forrest.wilde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Report | Print
Jun 02, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 01, 2021

I have purchased several cars from Frank Brown and always had great customer service and a great sales experience. Everyone is always very friendly and eager to help. More

by DT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Report | Print
Jun 01, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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