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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

May 17, 2021

I love Frank Brown. 4th car I bought from them. They are always so friendly and they know how to treat customers. I will stick with them from now on. My sales rep was wonderful and the financial manager is More

by tonyaleih
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Maciel. (5 stars)
Report | Print
May 18, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 17, 2021

Frank Brown is a very clean and friendly environment. My salesman was not pushy. He listened to what we were looking for and did not try to force anything more on us. More

by ldparker84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Report | Print
May 18, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 14, 2021

They seemed upfront and honest for the most part. Gave us a fair trade in on our vehicle but would not come off the price of theirs at all. More

by Bluegal198
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
May 18, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 14, 2021

Friendly, down to earth in dealing with people. I would recommend Frank Brown to anyone. Thank you I wouldn't mind taking a look at something there myself. More

by Michael Menton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember, Jack Gilvin
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May 18, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 12, 2021

Phillip was great to deal with. He knew about the truck an any questions i had he was helpful an answered them all. I would recommend anyone More

by jamesbogart74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Report | Print
May 18, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 12, 2021

Frank Brown is our favorite car dealer and service center. The employees are all very friendly and helpful, each time we need service. I would highly recommend Frank Brown to anyone! More

by TroyC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry and Dean in Service , Phillip Richardson
Report | Print
May 18, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

May 12, 2021

Good helpful salesman and straight honest answers. We were able to make a deal and everyone seemed happy with it. They did a good job. More

by jeff
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
Report | Print
May 18, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 11, 2021

Terry was very helpful and sympathetic to my situation. The team was able to find the problem quickly once I was able to get in and see them. Something to be aware of is that the service hours are differ More

by drew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
May 18, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 11, 2021

Absolutely easy to work with and very friendly staff! From the sales to the financial staff we are always please with the people at Frank Brown. More

by hadens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson, Philip Jansen
Report | Print
May 18, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 10, 2021

I enjoy visiting the honda house. The service dept are a great group of guys. Terry is by far the best and most helpful employee. He takes care of my auto needs and is always fun to talk to! I wouldn't take More

by iamtivo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry, Tony
Report | Print
May 18, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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