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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,357 reviews
May 10, 2021
Sammy did a great job from getting me scheduled in to making sure the work was done correctly to letting me know about the work completion in a timely manner. Very good experience. making sure the work was done correctly to letting me know about the work completion in a timely manner. Very good experience. More
by Happyg
Verified CustomerEmployees Worked With
Sammy Perez
May 09, 2021
The service department workers were very helpful and friendly. They listened and checked out any concerns that we had about our truck. Everything was clean inside when I got my truck back. friendly. They listened and checked out any concerns that we had about our truck. Everything was clean inside when I got my truck back. More
by mikenroe
Employees Worked With
Ronnie
May 08, 2021
I received prompt and courteous service from everyone involved. The service staff is easy to work with and listens to my concerns. I have used FBH exclusively since buying my car from them. involved. The service staff is easy to work with and listens to my concerns. I have used FBH exclusively since buying my car from them. More
by jth253
Employees Worked With
Service staff person and Terry
May 08, 2021
I have always felt that Servicing my Honda and Chevrolet at Frank Brown resulted in good workmanship. I do wish that your dealership offered a 10-15% service savings for costly service jobs (such as the Co at Frank Brown resulted in good workmanship. I do wish that your dealership offered a 10-15% service savings for costly service jobs (such as the Costco Auto Service Savings Plan available from some dealerships. I had to have a water pump replaced on my Avalanche this past week and I used another shop due to a lower cost. More
by StanTheMan
Employees Worked With
Sammy
May 06, 2021
The only dealership we use in town, the best service dept in Lubbock, every time we are always greeted with a hello and a smile in Lubbock, every time we are always greeted with a hello and a smile More
by RonnieBotello
Employees Worked With
Philip Jansen, Tyson Hall, Kienan Beasley, Ricardo Alegria, Albert Botello, Mike Brown, Brian Cole, Andrew Gutierrez, Ramon Constancio, Joseph Stalcup
May 06, 2021
Professional, courteous & work hard to complete the required service in a timely manner to meet my needs! I have had 4 Honda’s & all have been served by Frank Brown. required service in a timely manner to meet my needs! I have had 4 Honda’s & all have been served by Frank Brown. More
by MichelleHCooper
Employees Worked With
Service manager -
May 06, 2021
Great service department with Tony and Dean leading the way. Thank you for great experience. Had 1999 Honda Accord gaskets and belts replaced. Had oil change for our 2004 Honda Accord. way. Thank you for great experience. Had 1999 Honda Accord gaskets and belts replaced. Had oil change for our 2004 Honda Accord. More
by JGABERNATHY
Employees Worked With
We saw Tony in the service area. 5 Stars!!
May 06, 2021
Great service for first time customer! Gentlemen at the desk went well out of his way to help me! Good being home after three years!!! desk went well out of his way to help me! Good being home after three years!!! More
by TXMarine
Employees Worked With
Tall guy with glasses! Incredible!
