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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,357 reviews
February 01, 2021
Very helpful I would definitely recommend frank brown and Joseph thank you so much for helping me find the right vehicle for me I can’t thank you enough! Joseph thank you so much for helping me find the right vehicle for me I can’t thank you enough! More
by Rodrigomartinez278
Employees Worked With
Joseph Stalcup
Verified CustomerJanuary 31, 2021
Replaced my power steering rack for 1100.00. A day later the power steering rack failed. The part was covered under warranty but had to pay another 750.00 in labor. Three days later the power steering rack the power steering rack failed. The part was covered under warranty but had to pay another 750.00 in labor. Three days later the power steering rack failed. This was the second straight part that failed and was told I would be charged another 750.00 in labor to replace it. I feel like I was ripped off and the situation was not handled properly. I paid over 1900.00 and got nothing out of it. Sounds to me like faulty parts were placed in my truck just so I would have to pay to replace them. Won’t be returning and will tell others to do the same. More
by vachave
Employees Worked With
Don’t know his name
January 29, 2021
I had a really good experience at the service center, I had a really good experience at the service center, the oil change and inspection were done very quickly. Thank you for the great work. I had a really good experience at the service center, the oil change and inspection were done very quickly. Thank you for the great work. More
by M Vijay
Employees Worked With
Ricardo Alegria
January 29, 2021
Smooth transaction and very helpful staff made my car buying experience easy. Joseph stalcup and the crew have given me their full attention to all my car needs. Thanks again for the great help! buying experience easy. Joseph stalcup and the crew have given me their full attention to all my car needs. Thanks again for the great help! More
by 1Hernandez0587
Employees Worked With
Joseph Stalcup
January 29, 2021
Joseph was excellent to work with. Would definitely go back and recommend him. He was clear and thorough with the process. He’s definitely top notch! back and recommend him. He was clear and thorough with the process. He’s definitely top notch! More
by matthenson76
Employees Worked With
Joseph Stalcup
January 28, 2021
Everyone at Frank Brown was very pleasant and courteous. I would recommend them for sales or service. I never complete reviews, so me completing this one should say a lot. I would recommend them for sales or service. I never complete reviews, so me completing this one should say a lot. More
by jwhitley3220
Employees Worked With
Ricardo Alegria, Brian Cole
January 28, 2021
Customer service was fantastic. Ronnie kept us informed through the entire process. The transaction assistance was flawless. They worked hard to complete the service prior to closing for the weekend. through the entire process. The transaction assistance was flawless. They worked hard to complete the service prior to closing for the weekend. More
by Donald Gatlin
Employees Worked With
Ronnie, Terry and Robert
