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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

January 19, 2021

Great service department! Sammy is very efficient and got me in and out. I highly recommend getting your vehicle serviced at this location. Thank you. More

by PAULV1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Perez
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Jan 20, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 18, 2021

Albert was incredibly helpful in my car buying process! Thank you so, so much for your help, it was much appreciated and meant a lot! More

by Britthair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
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Jan 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 17, 2021

I am always very pleased with the service I receive at Frank Brown! Everyone is always very knowledgeable and helpful! Sammy and Terry made it quick and easy! Always appreciate everything! More

by nicsauceda112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Jan 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 15, 2021

Ronnie runs the best GMC service dept in the city, maybe the state. Thank you Ronnie runs the best GMC service dept in the city, maybe the state. Thank you Ronnie runs the best GMC service dept in the c More

by mm_kenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie gmc service
Report | Print
Jan 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 15, 2021

Great friendly service Was in and out of there in no Great friendly service Was in and out of there in no time Lobby area clean and tidy Price for oil change and tire rotation was reasonable.. More

by wawealbery1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly
Report | Print
Jan 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 15, 2021

They're helpful and professional. They will provide a shuttle bus or waiting room. Their price is very reasonable. They would just check the vehicle and not charge. I will continue going here whenever I More

by irmarodriguez532
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Jan 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 14, 2021

The service is always excellent, they have quick service when getting oil chance and tires rotated. Employees are always friendly. They take care of service light reset More

by regaladonatalie4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr.Terry, Tyson Hall
Report | Print
Jan 15, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 14, 2021

Excellent services. I enjoyed using a study room while I was waiting. Very nice gentleman at cashiers department!! I will definitely use Frank Brown Auto again. More

by hjung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Report | Print
Jan 15, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 13, 2021

I always receive the best customer service when visiting Frank Brown, whether I am getting my vehicle serviced or browsing the lot for my next purchase. Keep up the great work! More

by brenda.k.rogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Jan 14, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 13, 2021

It was a good experience however I did not even get a Jack or tire rod to change my tire if it goes flat. And it is a 2019 More

by sherriscott22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Report | Print
Jan 14, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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