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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,357 reviews
December 29, 2020
Always great service every time I go in couldn't be happier especially from Ronnie Botello. I would highly recommend Frank Brown to anybody in Lubbock or outside of Lubbock happier especially from Ronnie Botello. I would highly recommend Frank Brown to anybody in Lubbock or outside of Lubbock More
by jwilsey78
Verified CustomerEmployees Worked With
Ronnie Bottelo, Albert Botello
December 27, 2020
Good service and friendly people that are really helpful. My only issue is that every time I get my tires rotated, without fail, my tire pressure light comes on about 50-100 miles down the road. I only have My only issue is that every time I get my tires rotated, without fail, my tire pressure light comes on about 50-100 miles down the road. I only have this issue when I come here. I reset the sensors, but it always comes back on. I only get the issue resolved when I rotate my tires elsewhere. It may be no fault of the service department, and a completely different issue. However, I’ve serviced my Honda at several different dealerships, and only have this issue here in Lubbock. But other than that, I have no complaint, and will continue to use the service department here for as long as I’m in Lubbock. -Thanks More
by Alexisleblanc2000
Employees Worked With
Philip Jansen
December 25, 2020
Very nice to do business with. No hazel service. Everyone was very nice and courteous answered all my question and ask if I understood everything. was very nice and courteous answered all my question and ask if I understood everything. More
by RHHIGH719
Employees Worked With
Norma Ramirez
December 25, 2020
I never have an issue when I take my vehicle for an oil change. They are so friendly. The wait is never long no matter what time of the day I go in. change. They are so friendly. The wait is never long no matter what time of the day I go in. More
by veronica.valenzuela
Employees Worked With
Unknown
December 24, 2020
Paul Vera did a great job and took great care of me during the process of purchasing my Yukon. He also followed up with me on post sales matters. during the process of purchasing my Yukon. He also followed up with me on post sales matters. More
by twright12
Employees Worked With
Paul Vera
December 24, 2020
Although I had to go to the dealership to fix the same issues they provided me with excellent customer service each time and continued to look at different avenues to get the job done. Also, the service m issues they provided me with excellent customer service each time and continued to look at different avenues to get the job done. Also, the service manager is very honest and provided me with a lot of information. More
by olandojackie38
Employees Worked With
Corey and Sammy from service.
December 23, 2020
Wonderful experience. Norma was so friendly and helpful. I had a very short time to complete my purchase and they really came through for me. I had a very short time to complete my purchase and they really came through for me. More
by mistyphillips1222
Employees Worked With
Norma Ramirez
December 22, 2020
Kienan Beasley was an excellent salesman. Enjoyed the experience with him very much. Knowledgeble and helpful. Sale and financing experiences were smooth and fast. Highly recommend this dealership. experience with him very much. Knowledgeble and helpful. Sale and financing experiences were smooth and fast. Highly recommend this dealership. More
by darren.hudson
Employees Worked With
Kienan Beasley
