Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Frank Brown Auto and Truck Ranch
Lubbock, TX
4,357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 4,357 reviews
October 19, 2020
Great job! We were very pleased with how we were treated and will definitely purchase from them again! They are so so friendly and not pushy at all! and will definitely purchase from them again! They are so so friendly and not pushy at all! More
by callie.palma
Verified CustomerEmployees Worked With
David Hendrix
October 19, 2020
Happy with service!!Happy with sales rep.Happy with my Happy with service!!Happy with sales rep. Happy with my vehicle Will be doing business again like we have since 2005 Well done Frank Brown Happy with service!!Happy with sales rep. Happy with my vehicle Will be doing business again like we have since 2005 Well done Frank Brown More
by Debbie
Employees Worked With
Philip Jansen
October 19, 2020
Worst experience I’ve ever had buying a vehicle. The Worst experience I’ve ever had buying a vehicle. The sales manager was awful and showed zero customer service. Never will return. Jon sucks Kienan Worst experience I’ve ever had buying a vehicle. The sales manager was awful and showed zero customer service. Never will return. Jon sucks Kienan made a mistake and wouldn’t own up to it either. Both employees were rude and disrespectful once we signed and mistake was caught. Mistake was their fault. Should not ever talk to customers the way both of them did. Hope someone sees this and corrects the problem from sales to management with customer service. More
by alylutsi
Employees Worked With
John , Kienan Beasley
October 17, 2020
Very satisfied with service, vehicle, and customer service. Easy to get in and out. No hassle. Clean, friendly, pleasant personnel. No complaints regarding service people. Pleasant atmosphere service. Easy to get in and out. No hassle. Clean, friendly, pleasant personnel. No complaints regarding service people. Pleasant atmosphere More
by rena.mashburn
Employees Worked With
Phillip Richardson
October 16, 2020
From Dean, my service advisor, to the mechanic and Terry the cashier, everyone gets the job done quickly and we’ll and gives me every possible price break. the cashier, everyone gets the job done quickly and we’ll and gives me every possible price break. More
by eddiestlmo
Employees Worked With
Cashier
October 16, 2020
They were super nice and helpful!! I would definitely come here again!! Price was very reasonable and the service was fairly quick. I would highly recommend. come here again!! Price was very reasonable and the service was fairly quick. I would highly recommend. More
by Brigid C
Employees Worked With
I don’t remember their name!
October 16, 2020
Great service and very timely. I’ve been coming here for 3 years. I appreciate everyone there. Look forward to buying my next car there. 3 years. I appreciate everyone there. Look forward to buying my next car there. More
by lindalou.jones
Employees Worked With
Dane Loveless and Tony
October 15, 2020
The sales team worked very hard to make the process as simple and informative as possible. I appreciate the time and attention they gave to us. simple and informative as possible. I appreciate the time and attention they gave to us. More
by SCKARSON71
Employees Worked With
John and Norma, Ricardo Alegria
October 15, 2020
He did a great job supporting the process and was very helpful. A 25 word min is sort of ridiculous- people should be able to say what they want to say. helpful. A 25 word min is sort of ridiculous- people should be able to say what they want to say. More
by jennifercrager
Employees Worked With
Rob Phillips
