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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

October 15, 2020

It was quick and the service was very good. I I i I i I i I i morning morning coffee morning welcome coffee coffee ☕️ morning morning coffee coffee thank y’all morning coffee coffee More

by walterlee1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Report | Print
Oct 16, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 14, 2020

Terry at the service counter was very helpful and friendly in explaining all they were able to do for me that day in resolving my concerns. More

by ZACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Oct 15, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 14, 2020

Brian made it real easy for the purchase, I flew in from Colorado and he picked me up in the truck and they had 90% of the paper work ready for me as soon as I got there. I was exactly what I wanted. And th More

by imacklin0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole, Steven lunday
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Oct 15, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

October 14, 2020

Great place to do business. Feel like I am really appreciated. Tony is always a pleasure to work with. There are a lot of good brands of cars out there but it’s how you’re treated after the sale that More

by Roger Reynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Vierra - 5 stars
Report | Print
Oct 14, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 13, 2020

Great dealership, Great sales person , Rob was very honest and straight forward in working with us. No games and no pressure sales. Worked with In our budget and got a great car. Love the Honda Insigh More

by sheryl.dwight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
Oct 14, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

October 13, 2020

Easy way to buy a car. I’m impressed with how quick it took. Very respectful team. Rob did a great job. He constantly communicated. Thank you. More

by timmfox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Phillips
Report | Print
Oct 14, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Oct 14, 2020 -

timmfox responded

Sure!

October 13, 2020

Frankbrown was very easy to deal with all the way through the buying process. Tyson was a great salesman and we never felt pressured to buy something we didn't want. More

by Mattb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
Report | Print
Oct 14, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 13, 2020

Everyone was very friendly. They gave me a great deal on a 2020Pilot. They gave me a very fair trade in. I am very happy with my purchase More

by MIKEBOOS14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hendricks
Report | Print
Oct 14, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Oct 20, 2020 -

MIKEBOOS14 responded

I had a very pleasant experience purchasing a new Honda Pilot from Frank Brown Honda. My salesman, David Hendrix was very friendly and courteous and knowledgeable. I was given a great price on my new vehicle and a very fair price on my trade in. I am very happy with my experience at Frank Brown Honda and I love my new car. David Hendrix is a very good salesman and I am satisfied with the treatment I received by all. I highly recommend Frank Brown Honda to anyone looking to buy a car. Thank you.

October 13, 2020

I Recently had to schedule an appointment for work on my vehicle recall. I was greeted with genuine hospitality from start to finish. The service center provided a ride to and from work that day. My vehi More

by Lauriebateman2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean in service
Report | Print
Oct 14, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 11, 2020

Great experience and great car. Ramon was very helpful in finding the right pickup at the right price. Thanks for the help and would use them again. More

by bet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymon Contancina
Report | Print
Oct 12, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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