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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

July 27, 2020

Dean was extremely helpful by giving me regular updates on how the repairs were going and was great about answering my many questions. I am very satisfied with his service! More

by crowbartexas
Recommend Dealer
Yes
Employees Worked With
Dean
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Jul 28, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 26, 2020

The Service Manager on the GMC side installed the striker bolt for the tailgate. It took him about 10 minutes.... They were very friendly when I got there. More

by janamelton5
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Jul 27, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 24, 2020

Albert was very thorough and caring. He put care in my car sale. He handled all my concerns from start to finish. Thank you for the great service. More

by louisesullivan0698
Recommend Dealer
Yes
Employees Worked With
Albert Botello
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Jul 27, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 24, 2020

The customer service I received was remarkable. Salesman and manager where so respectful and answered all my questions before They ever had me sign anything. Great company won’t buy anywhere else. More

by saldanajackie
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria, Albert Botello
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Jul 27, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 23, 2020

Traded off a 1 ton diesel used in RVing for later model lighter duty gas model. Just needed to update to something that suited our needs better. More

by tomjohnson0
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
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Jul 27, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 22, 2020

After doing lots of research, Frank Brown has the best deals, not just in town, but within hundreds of miles. The sales team is not pushy and extremely knowledgeable about the products. More

by steph.powitzky
Recommend Dealer
Yes
Employees Worked With
John Cary
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Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Jul 27, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

July 21, 2020

Mike was amazing I had just walked out of Nissan where I had a horrible experience. They threatened me when i said i wanted to see the Accord at you place. So I wanted away and Mike was so humble and didnot More

by lrios806
Recommend Dealer
Yes
Employees Worked With
Mike, Chris
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Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

July 21, 2020

My experience was very good. I felt welcomed and was listened to as far as what I wanted in finding a car. David Wilde worked with me for weeks to try and get me in the car I had in mind. Thank you to More

by Sheila.jones
Recommend Dealer
Yes
Employees Worked With
David Wilde 5+
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Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 21, 2020

Excellent customer service and attention to detail. Staff will strive to do their best to work out a fair deal. Made me feel like family. More

by mayinn67
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
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Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

July 20, 2020

2021 Yukon - Beautiful Car I spoke with my salesperson (David Wilde) about a month ago and told him that I was interested in a 2021 Yukon as soon as they hit the dealership. He More

by janetj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wilde
Report | Print
Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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