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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

July 16, 2020

It is my first time to use this Honda dealership/ service center and so far so good! No complains and keep up the good work guys 🤗🙏🏽👍👍🇺🇸 More

by sai_reel
Recommend Dealer
Yes
Employees Worked With
Angel
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Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 16, 2020

Fast & Professional Received prompt care Service Manager was kind & courteous Mechanic was thorough Only service needed was done (no unnecessary work) Fast & reliabl More

by LJSTARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony V & Bobby
Report | Print
Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 15, 2020

Frank Brown has services us efficiently and we trust them. They are great! They have always worked us in when we did not have an appointment More

by kestrada312
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
Report | Print
Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 15, 2020

After driving two hours in 110 degrees without air conditioning, I was desperate to have it fixed. I called Frank Brown Honda and they had me bring the car right in. They were informative, kept in tou More

by Terrihaney
Recommend Dealer
Yes
Employees Worked With
Dean and Sonny., Phillip Richardson
Report | Print
Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 15, 2020

I appreciate the salesman taking the initiative and time to reach me when a vehicle came in that he thought I would be interested in. More

by Brewer1323
Recommend Dealer
Yes
Employees Worked With
Paul Vera
Report | Print
Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

July 15, 2020

I’ve been doing business with Frank Brown company since 2000 and I’ve always had great service great sales people great service center fair prices and quality work thanks and keep up the good work More

by perky8044
Recommend Dealer
Yes
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Kienan Beasley, Ricardo Alegria, Albert Botello
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Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 14, 2020

Terry is great! He knows me by name and where I work. It’s nice to be recognized when I walk into the waiting area. More

by claraellison1
Recommend Dealer
Yes
Employees Worked With
I don’t remember who helped me.
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Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 14, 2020

This dealership always does a good job. I went in and got my car serviced. Everyone was helpful and the service was done in a timely manner. Terry who I spoke to at the end was friendly and professional. I a More

by wshaffer48
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
Report | Print
Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 14, 2020

Service was great, Dean always takes care of me, Terry and Robert are thorough in making sure I’m happy. Always a pleasure to come here. More

by eddiestlmo
Recommend Dealer
Yes
Employees Worked With
Dean, Terry, Robert
Report | Print
Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 14, 2020

excellent I will recommend Frank Brown to all my friends and family. Paul Vera is an awesome salesman. Paul went out of his way to help me find a black Yukon More

by lesliesooter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Vera , Philip Jansen
Report | Print
Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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